BBB Business Review

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This business is not BBB accredited.

Glu Mobile Inc

Phone: (415) 800-6100 Fax: (415) 800-6087 500 Howard St STE 300, San Francisco, CA 94105 View Additional Email Addresses


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Description

This company is a developer and publisher of free to play games for smart phones and tablet devices.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Glu Mobile Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 73 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

73 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 7
Delivery Issues 1
Guarantee/Warranty Issues 8
Problems with Product/Service 44
Total Closed Complaints 73

Additional Complaint Information


Customer Reviews Summary Read customer reviews

6 Customer Reviews on Glu Mobile Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 6

Additional Information

BBB file opened: September 29, 2009 Business started: 05/06/2001 Business started locally: 05/06/2001 Business incorporated 11/16/2006 in DE
Type of Entity

Corporation

Business Management
Niccolo de Masi, Chairman & CEO
Contact Information
Customer Contact: Ms. Autumn Laughton, Manager
Principal: Niccolo de Masi, Chairman & CEO
Number of Employees

700

Business Category

Internet Gaming Publishing Consultants

Service Area
Are Business Services: Bellevue, Long Beach, Toronto, Beijing, Seoul, Tokyo, Moscow and Hyderabad

Customer Review Rating plus BBB Rating Summary

Glu Mobile Inc has received 4.01 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.