BBB Business Review

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BBB Accredited Business since

CSE Insurance Group

Phone: (800) 282-6848 2121 N California Blvd Ste 555, Walnut Creek, CA 94596 http://www.cseinsurance.com


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Description

This company offers Insurance for Home Owners, Renters, Condo Complexes, Autos and Commercial Lines.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CSE Insurance Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CSE Insurance Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CSE Insurance Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1986 Business started: 11/25/1949 Business started locally: 11/25/1949 Business incorporated 11/25/1949 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Department of Insurance
300 S Spring St, South Tower, Los Angeles CA 90013
https://www.insurance.ca.gov/01-consumers/120-company/
Phone Number: (800) 927-4357

Type of Entity

Corporation

Business Management
Mr. Robert Pick, Product Development Supv Mr. Lee Baumgartner, Manager Ms. Joyce Gaoiran
Contact Information
Customer Contact: Ms. Joyce Gaoiran
Principal: Mr. Robert Pick, Product Development Supv
Number of Employees

250

Business Category

Insurance Services Insurance - Auto Insurance - Homeowners Insurance - Rental

Service Area
This business service area covers: Arizona, Nevada, Utah and California.
Alternate Business Names
Civil Service Employees Insurance Company CSE Safeguard Insurance Company
Products & Services

This company offers

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.