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Phone: (415) 875-4500 Fax: (415) 875-4501 View Additional Phone Numbers 650 Davis St, San Francisco, CA 94111
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This company is committed to improving the car insurance experience with various online tools and 24/7 customer service.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Esurance, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 398 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||192|
|Total Closed Complaints||398|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Department of Insurance
300 S Spring St, South Tower, Los Angeles CA 90013
Phone Number: (800) 927-4357
Type of Entity
Business ManagementCustomer Service, Manager Mr. Jonathon Adkisson, CFO Ms. Janie Basile, Editorial Manager Ms. Robin Bogdanich, Compliance Manager Ms. Kerian Bunch, VP, General Counsel Mr. John Swigart, Chief Mktg Ofcr Mr. Gary C. Tolman, President & CEO Ms. Lisa Ward, Director, Customer Experience
Number of Employees
Insurance - Auto
Service AreaThis business service area covers nationwide.
Alternate Business NamesEsurance Esurance Company of New Jersey Esurance Customer Service Center Esurance Property and Causalty Insurance Company Esurance.com Silicon Sierra Holdings, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview