BBB Accredited Business since 12/01/1999
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This company is committed to improving the car insurance experience with various online tools and 24/7 customer service.
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A BBB Accredited Business since 12/01/1999
BBB has determined that Esurance, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Esurance, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 336 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||45|
|Billing / Collection Issues||104|
|Problems with Product / Service||186|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||336|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:California Department of Insurance
300 S Spring St, South Tower
Los Angeles, CA90013-1230
BBB records show a license number of 0G87829 for this company.Type: Dept of Insurance
Check License Status: Click here to view license info
Please note that governmental licensing information may not be current.
Type of Entity
Incorporated: October 1987, CA
Contact InformationPrincipal: Customer Service Customer Contact: Ms. Lisa Ward (Director, Customer Experience)Mr. Jonathon Adkisson (CFO)Ms. Janie Basile (Editorial Manager)Ms. Robin Bogdanich (Compliance Manager)Ms. Kerian Bunch (VP, General Counsel)Mr. John Swigart (Chief Mktg Ofcr)Mr. Gary C. Tolman (President & CEO)
Number of Employees
Insurance - Auto, Insurance - Homeowners
This business service area covers nationwide.
Alternate Business NamesEsurance.com, Silicon Sierra Holdings, Inc., Esurance, Esurance Company of New Jersey, Esurance Property and Causalty Insurance Company, Esurance Customer Service Center
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