BBB Accredited Business sinceFind a Location
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This company offers property, life, auto insurance and annuities.
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A BBB Accredited Business since
BBB has determined that CSAA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for CSAA include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 175 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||96|
|Total Closed Complaints||175|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Department of Insurance/CDI
300 Capitol Mall, Suite 1700, Sacramento CA 95814
Phone Number: (800) 927-4357
Type of Entity
Business ManagementMember Relations, Manager Ms. Paula Downey, CEO & President Ms. Sallie Nelson, Senior Program Mgr. Mr. Al Perencin, District Sales Mgr. Ms. Jennifer Restani, Member Relations
Number of Employees
Insurance - Auto Insurance - Life Insurance - Property
Service AreaThis business service area covers:California, Nevada, Utah and Arizona.
Alternate Business NamesAAA Insurance AAA Insurance Exchange AAA NCNU Insurance Exchange AAA Northern California, Nevada & Utah AAA Northern California, Nevada & Utah Insurance Exchange California State Automobile Association CSAA Insurance Exchange Motorland Advertising
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview