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BBB Accredited Business since

CSAA

Additional Locations

Phone: (855) 302-1212 Fax: (877) 318-5688 View Additional Phone Numbers 3055 Oak Rd, Walnut Creek, CA 94597 View Additional Email Addresses http://www.csaa.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers property, life, auto insurance and annuities.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that CSAA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CSAA include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 167 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

167 complaints closed with BBB in last 3 years | 64 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 26
Delivery Issues 23
Guarantee/Warranty Issues 2
Problems with Product/Service 83
Total Closed Complaints 167

Customer Reviews Summary Read customer reviews

2 Customer Reviews on CSAA
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 01, 1932 Business started: 01/01/1914 Business started locally: 01/01/1914
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Department of Insurance
300 S Spring St, South Tower, Los Angeles CA 90013
www.insurance.ca.gov
Phone Number: (800) 927-4357

Type of Entity

Corporation

Business Management
Member Relations Ms. Paula Downey, CEO & President Ms. Sallie Nelson, Senior Program Mgr. Mr. Al Perencin, District Sales Mgr. Ms. Jennifer Restani, Member Relations
Contact Information
Principal: Member Relations
Number of Employees

1,500

Business Category

Insurance - Auto Insurance - Life Insurance - Property

Service Area
This business service area covers:California, Nevada, Utah and Arizona.
Alternate Business Names
AAA Insurance AAA Insurance Exchange AAA NCNU Insurance Exchange AAA Northern California, Nevada & Utah AAA Northern California, Nevada & Utah Insurance Exchange California State Automobile Association CSAA Insurance Exchange Motorland Advertising
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.