BBB Business Review

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BBB Accredited Business since 05/01/1932

CSAA (Headquarters)

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Phone: (855) 302-1212Fax: (877) 318-5688View Additional Phone Numbers3055 Oak Rd, Walnut CreekCA 94597-2098

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Description

This company offers property, life, auto insurance and annuities.

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BBB Accreditation

A BBB Accredited Business since 05/01/1932

BBB has determined that CSAA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised CSAA's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 178 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

49 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues48
Billing / Collection Issues36
Delivery Issues22
Problems with Product / Service72
Guarantee / Warranty Issues0
Total Closed Complaints 49

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on CSAA

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 05/01/1932Business started: 01/01/1914
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Department of Insurance
300 S Spring St, South Tower
Los Angeles, CA90013-1230
(800) 927-4357
http://www.insurance.ca.gov

BBB records show a license number of 0175868 for this company.

Type: Dept of Insurance

Check License Status: Click here to view license info

Please note that governmental licensing information may not be current.

Contact Information
Principal: Member Relations Ms. Paula Downey (CEO & President)Ms. Sallie Nelson (Senior Program Mgr.)Mr. Al Perencin (District Sales Mgr.)Ms. Jennifer Restani (Member Relations)
Number of Employees

1500

Business Category

Insurance - Auto, Insurance - Property, Insurance - Life

Service Area

This business service area covers:California, Nevada, Utah and Arizona.

Alternate Business Names
California State Automobile Association, Motorland Advertising, AAA Northern California, Nevada & Utah Insurance Exchange, AAA NCNU Insurance Exchange, AAA Insurance Exchange, AAA Insurance, AAA Northern California, Nevada & Utah, CSAA Insurance Exchange

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.