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BBB Business Review

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BBB Accredited Business since

Sequoia Senior Solutions, Inc.

Phone: (707) 763-6600 View Additional Phone Numbers 1372 N McDowell Blvd Ste S, Petaluma, CA 94954 http://www.sequoiaseniorsolutions.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers senior in home care.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sequoia Senior Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Sequoia Senior Solutions, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sequoia Senior Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 02, 2004 Business started: 03/01/2003 in CA Business started locally: 03/01/2003 Business incorporated 02/10/2003 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Social Services
801 Traeger Ave Ste 100, San Bruno CA 94066
http://www.ccld.ca.gov
Phone Number: (650) 266-8843
The number is 494700004.

Type of Entity

Corporation

Business Management
Ms. Gabriella Ambrosi, CEO Mr. Stan Lawson, Owner
Contact Information
Principal: Ms. Gabriella Ambrosi, CEO
Customer Contact: Mr. Stan Lawson, Owner
Number of Employees

200

Business Category

In-Home Care Caregivers Resources Elderly/Senior Specialty Services Meal Preparation Service

Products & Services


Services Provided:
Caring companionship
Meal planning and preparation
Incidental transportation
Running errands
Light housekeeping
Medication reminders
Assistance with bathing and grooming
Assistance with pet care
QuickCare Service
WelcomeHome Service

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.