Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

It Takes a Village...Supportive Living Services

Phone: (510) 725-8532 Fax: (510) 295-2878 2601 Hilltop Dr Ste. 825, Richmond, CA 94806

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers in-home care to the elderly and disabled.

*Personal care assistance (hygiene, bathing, toileting, and/or dressing)
*Meal planning and food preparation/cooking
*Medication administration and monitoring

*Daily living assistance (managing appointments, transportation support, problem resolution to daily life concerns...)
*Household maintenance and organization (cleaning, home organizing, housing assistance
*Money management (budgeting, banking, managing credit...)

*Transportation coordination and mobility training
*Habilitation training and support
*Assistance aquiring and using adaptive devices and assistive technology
*Relationship support (assisting healthy linkages to family, friends and community)
*Education, Vocation and Career support if needed
*Attendant Management Workshops and Trainings

Housing (Assisting individuals with identifying what their personal needs are in a home, housing search, identifying generic resources for assistance with rents, housing deposits, furnishings, moving assistance, etc...)
Money management (budgeting, banking, managing credit, etc.)
Roommates or Live In Care(determining whether to have roommate, assistance in finding roommates, assistance in relationships with roommates)
Household Management Workshops and Trainings
Habilitation training

BBB Accreditation

A BBB Accredited Business since

BBB has determined that It Takes a Village...Supportive Living Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for It Takes a Village...Supportive Living Services include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on It Takes a Village...Supportive Living Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 07, 2012 Business started: 05/01/2010 Business started locally: 05/01/2010
Type of Entity

Sole Proprietorship

Business Management
Ms. Dametra Williams, Manager
Contact Information
Principal: Ms. Dametra Williams, Manager
Number of Employees


Business Category

In-Home Care Senior Home Care Day Care - Adults Retirement & Life Care Communities & Homes Assisted Living & Adult Family Homes

Service Area
This business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.