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BBB Business Review

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BBB Accredited Business since

From the Heart Home Care, Inc.

Additional Locations

Phone: (707) 528-4663 View Additional Phone Numbers 131 A Stony Cir Ste 425, Santa Rosa, CA 95401 View Additional Email Addresses http://www.fromthehearthomecare.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers referral and non medical in home care.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that From the Heart Home Care, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for From the Heart Home Care, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on From the Heart Home Care, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 20, 2003 Business started: 12/01/2001 Business started locally: 12/01/2001 Business incorporated 12/28/2001 in CA
Type of Entity

Corporation

Business Management
Mr. Dominic Scotto, President Ms. Lisa Harrison, VP Ms. Vanessa Martinez, Sr. Care Coordinator
Contact Information
Principal: Mr. Dominic Scotto, President
Number of Employees

8

Business Category

In-Home Care Home Health Services

Service Area
Greater Bay Area
Alternate Business Names
From the Heart Senior Services
Products & Services

Our network of caregivers help clients with activities of daily living - clients typically live in private residences but may also live in an assisted living community

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.