BBB Business Review

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BBB Accredited Business since

New Dimension Housekeeping Agency

Phone: (415) 469-4900 View Additional Phone Numbers

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provide janitorial and housekeeping services.


1. Wash dishes, clean sink and counters

2. Clean exterior surfaces of appliances

3. Clean toaster and microwave in/out every visit

4. Clean exterior surfaces of all cabinets

5. Windex mirrors, glass and chrome

6. Sweep & clean the floor


1. Clean toilet bowls, sinks, tub and shower

2. Windex mirrors, glass and chrome

3. Sweep & clean the floor


1. Dust and polish all furniture

2. Windex mirrors, TV screens, glass surfaces

3. Make beds, change sheets if requested

4. Vacuum and/or sweep & clean the floor windows,


1. Remove cobwebs from walls, ceilings, etc.

2. Clean all baseboards, windowsills, spots on walls

3. Empty all trash containers, and recycle


Wash & fold one load of towels and sheets


Housekeeper(s) can do on as-needed basis other

projects like leaning inside oven, refrigerator


BBB Accreditation

A BBB Accredited Business since

BBB has determined that New Dimension Housekeeping Agency meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for New Dimension Housekeeping Agency include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on New Dimension Housekeeping Agency
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1987 Business started: 01/01/1984 Business started locally: 01/01/1984
Type of Entity

Sole Proprietorship

Business Management
Ms. Marli Lima, President
Contact Information
Principal: Ms. Marli Lima, President
Number of Employees


Business Category

House Cleaning Janitor Service Venetian Blinds - Repair & Cleaning Wall Cleaning Window Cleaning Cleaning Services - Commercial Office Cleaning Services - Estate Carpet & Rug Cleaners Drapery & Curtain Cleaners Floor Waxing, Polishing & Cleaning

Service Area
This business service area covers:San Francisco, Marin County and the Northern Peninsula.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.