This business is not BBB accredited.

North Bay Inn

Phone: (415) 456-8620 855 Francisco Blvd E, San Rafael, CA 94901

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This company offers hotel accomodations

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for North Bay Inn include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for North Bay Inn include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on North Bay Inn
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 17, 1997 Business started: 09/26/1997 Business started locally: 09/26/1997 Business incorporated 10/02/2006 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Sunita Patel, Owner
Contact Information
Principal: Ms. Sunita Patel, Owner
Number of Employees


Business Category


Service Area
This business service area covers: San Rafael
Alternate Business Names
North Bay Inn, LLC

Additional Locations


    855 Francisco Blvd E

    San Rafael, CA 94901 (415) 456-8620


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/4/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Extremely poor customer service in providing necessary room refund. We booked the hotel for July 25, 2014 and cancelled properly through on July 23, 2014. The hotel still billed our credit card on July 28, 2014.The hotel has not been honest and has avoided their responsibility to their booking agent and the direct customer. We have made numerous phone calls to the hotel in the last 10 days, who continue to avoid taking responsibility by deferring us to various people who cannot help. At one point a hotel employee hung up the phone on the booking agent and intentionally are not responding to any e-mails or phone calls by them. The management is absent and negligent and does not return correspondence. Each time we call we are given a different story as to why we have to continue to wait to receive a proper refund. We are seriously considering small claims court if we are not provided with the necessary refund. ADDITIONAL DETAILS: Case is being handled by another organization:

Desired Settlement: We are seeking an immediate refund in the amount of $134.28, which was debited from our bank account after proper cancellation, and no reception of services by the hotel.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on North Bay Inn
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)