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Find a Location

Holiday Inn Express has 1 locations, listed below.

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    Business ProfileforHoliday Inn Express

    Hotels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    373 South Airport Blvd, South San Francisco, CA 94080
    BBB File Opened:
    6/4/2007
    Years in Business:
    29
    Business Started:
    3/21/1995
    Number of Employees:
    1
    Business Management
    • Mr. Ray Lakawala, Manager
    Contact Information

    Principal

    • Mr. Ray Lakawala, Manager

    Customer Contact

    • Mr. Ray Lakawala, Manager

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/22/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On August 19, 2022, I was searching for a hotel to to book to stay the night before an early morning flight on August 31st. (The hotel stay would have been for 1 night, checking in on August 30th). I found a good price, when searching, at the Holiday Inn Express ********************* North, so I went to book the room. I had all my dates correct, but before i hit reserve, the website showed me a package option to book for parking as well. I decided to click that link and see how much parking would be for the duration, it would have been 8 nights. That price too seemed reasonable, so i decided to boom with parking. What i did not realize, and what was not clear on the website, was thay the dates reverted back to August 19th! So at 10pm at night on Auguat 19th, I booked a hotel room for August 19th. I noticed my mistake the next day when i reviewed the confirmation email and saw the booking was from Aug 19tj-Aug 20th. I tried to call the hotel and rectify this bait and switch for 3 days. The first time i called, the front desk attendant seemed understanding and that it would not bw a problem to rectify, but i would have to wait until the billing person was in the office 2 days later. I called the next 3 days after the billing person was supposed to be in the office but was never connected to them, or their voicemail, for various reasons. This was an obvious bait and switch on thier website. How could I ever honor a reservation that was booked on the same night, 2 hours before the day ended? I knew i had booked an non-refundable reservation, but i was ok with that because I thought I was booking on Aug 30, like i had originally typed in. Im reaching out to you because the hotel was no help, and i feel the timestamps of everything prove that this booking was not not intended as it was booked. I also feel like their website should be more clear that the dates had in fact changed when i went to explore a different package. I also nevwr received a receipt for the charg

    Customer Reviews

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