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Find a Location

John Muir Health Physical Rehabilitation Center has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • John Muir Health Physical Rehabilitation Center

      350 John Muir Parkway Brentwood, CA 94513

    • John Muir Health Physical Rehabilitation Center

      1400 Treat Blvd Walnut Creek, CA 94597-2142

    • John Muir Health Physical Rehabilitation Center

      1399 Ygnacio Valley Rd Ste 9 Walnut Creek, CA 94598-2878

    • John Muir Health Physical Rehabilitation Center

      2700 Grant St Concord, CA 94520

    • John Muir Health Physical Rehabilitation Center

      1914 Tice Valley Boulevard Walnut Creek, CA 94595

    Business ProfileforJohn Muir Health Physical Rehabilitation Center

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    John Muir Health Physical Rehabilitation Center has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • John Muir Health Physical Rehabilitation Center

        350 John Muir Parkway Brentwood, CA 94513

      • John Muir Health Physical Rehabilitation Center

        1400 Treat Blvd Walnut Creek, CA 94597-2142

      • John Muir Health Physical Rehabilitation Center

        1399 Ygnacio Valley Rd Ste 9 Walnut Creek, CA 94598-2878

      • John Muir Health Physical Rehabilitation Center

        2700 Grant St Concord, CA 94520

      • John Muir Health Physical Rehabilitation Center

        1914 Tice Valley Boulevard Walnut Creek, CA 94595

      Location of This Business
      350 John Muir Parkway, Brentwood, CA 94513
      BBB File Opened:
      4/1/1985
      Years in Business:
      58
      Business Started:
      6/16/1965
      Business Started Locally:
      6/16/1965
      Type of Entity:
      Corporation
      Number of Employees:
      4000
      Alternate Business Name
      • Sutter Acupressure Center
      Business Management
      • Ms. Katie McDonald, Owner
      Contact Information

      Principal

      • Ms. Katie McDonald, Owner

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/07/2023

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Date of service: May 09, 2022 Receipt of bill was over one month later.Called *****************/**** Health Outpatient Center in ******** and scheduled a virtual appointment under the impression that I was covered by my health insurer at that facility. I had been to this care facility in ******** before and had done previous virtual appointments as well as optometry appointments there, so they had my insurance card on record.I didn't realize until much later, when I received a bill, that the "vitual" doctor that I was assigned to wasn't in-network with my insurer and was charged $202 for a 5 minute vitual appointment.I've contacted the billing department and customer portal a few times to ask why I was assigned to an out-of-network doctor, and have had no resolution. I don't think I should be charged the full cost of an office visit in this situation since there were in-network doctors at this practice.

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

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