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BBB Business Review

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BBB Accredited Business since

Old Republic Home Protection Company, Inc.

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Phone: (800) 445-6999 Fax: (877) 301-8882 View Additional Phone Numbers PO Box 5017, San Ramon, CA 94583

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Home Warranty Services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Old Republic Home Protection Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1006 complaints closed with BBB in last 3 years | 292 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 62
Billing/Collection Issues 156
Delivery Issues 66
Guarantee/Warranty Issues 49
Problems with Product/Service 673
Total Closed Complaints 1006

Additional Complaint Information

The company has requested that when consumers are filing a complaint that they submit their plan numbers. Old Republic Home Protection Company Inc. came to BBB's attention in November 1989. A review of the company was done in April 2015. Complaints on file with BBB state that consumers are denied coverage for items that fall under warranty.
BBB advises that consumers read their contract thoroughly to ensure they understand the warranty policy of the company, and what is covered under the warranty.

Customer Reviews Summary Read customer reviews

65 Customer Reviews on Old Republic Home Protection Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 1
Negative Experience 58
Total Customer Reviews 65

Additional Information

BBB file opened: November 15, 1989 Business started: 05/01/1974 Business started locally: 05/01/1974 Business incorporated 05/22/1974 in CA
Type of Entity


Business Management
Mr. Gary Vistalli, Compliance Manager Ms. Gwen Gallagher, President Ms. Maria Silva, Manager
Contact Information
Principal: Mr. Gary Vistalli, Compliance Manager
Number of Employees


Business Category

Home Warranty Plans Referral - Contractor Home Repair & Maintenance Extended Warranty Contract Service Companies

Service Area
Area Business Services: Nationally
Alternate Business Names
Industry Tips

Customer Review Rating plus BBB Rating Summary

Old Republic Home Protection Company, Inc. has received 3.81 out of 5 stars based on 65 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.