BBB Business Review

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BBB Accredited Business since

Old Republic Home Protection Company, Inc.

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Phone: (800) 445-6999 Fax: (877) 301-8882 View Additional Phone Numbers PO Box 5017, San Ramon, CA 94583 http://www.orhp.com


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Description

This company offers Home Warranty Services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Old Republic Home Protection Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Old Republic Home Protection Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1039 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1039 complaints closed with BBB in last 3 years | 345 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 70
Billing/Collection Issues 164
Delivery Issues 74
Guarantee/Warranty Issues 32
Problems with Product/Service 699
Total Closed Complaints 1039

Additional Complaint Information

The company has requested that when consumers are filing a complaint that they submit their plan numbers. Old Republic Home Protection Company Inc. came to BBB's attention in November 1989. A review of the company was done in April 2015. Complaints on file with BBB state that consumers are denied coverage for items that fall under warranty.
BBB advises that consumers read their contract thoroughly to ensure they understand the warranty policy of the company, and what is covered under the warranty.

Customer Reviews Summary Read customer reviews

44 Customer Reviews on Old Republic Home Protection Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 38
Total Customer Reviews 44

Additional Information

BBB file opened: November 15, 1989 Business started: 05/01/1974 Business started locally: 05/01/1974 Business incorporated 05/22/1974 in CA
Type of Entity

Corporation

Business Management
Mr. Gary Vistalli, Compliance Manager Ms. Gwen Gallagher, President Ms. Maria Silva
Contact Information
Principal: Mr. Gary Vistalli, Compliance Manager
Number of Employees

550

Business Category

Home Warranty Plans

Service Area
Area Business Services: Nationally

Customer Review Rating plus BBB Rating Summary

Old Republic Home Protection Company, Inc. has received 3.86 out of 5 stars based on 44 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.