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BBB Business Review

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Description

This company offers extended warranty services including but not limited to plumbing, electrical, central heating systems and household appliances.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fidelity National Home Warranty meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fidelity National Home Warranty include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 460 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

460 complaints closed with BBB in last 3 years | 248 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 62
Delivery Issues 47
Guarantee/Warranty Issues 28
Problems with Product/Service 303
Total Closed Complaints 460

Customer Reviews Summary Read customer reviews

40 Customer Reviews on Fidelity National Home Warranty
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 38
Total Customer Reviews 40

Additional Information

BBB file opened: January 15, 2003 Business started: 03/30/1984 Business started locally: 03/30/1984 Business incorporated 03/30/1984 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Department of Insurance
300 S Spring St, South Tower, Los Angeles CA 90013
https://www.insurance.ca.gov/01-consumers/120-company/
Phone Number: (800) 927-4357
The number is H33597.

Type of Entity

Corporation

Business Management
Mr. Christopher Wasson, Vice President, In-House Legal Counsel Customer Care, Manager Mr. Charles Dyer, Executive V.P Ms. Laurie Eder, V.P Marketing Mr. Bill Jensen, President Ms. Jollieanne Julao, Customer Care Specialist Ms. Cathy Tristant, Executive V.P
Contact Information
Principal: Mr. Christopher Wasson, Vice President, In-House Legal Counsel
Number of Employees

300

Business Category

Home Warranty Plans Insurance - Property

Service Area
Area Business Services: National.
Alternate Business Names
Alliance Home Warranty Company Chicago Home Warranty Fidelity Home Warranty

Customer Review Rating plus BBB Rating Summary

Fidelity National Home Warranty has received 3.75 out of 5 stars based on 40 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.