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Consumer Complaints

BBB Accredited Business since 12/31/2009

MPF Builders & Consultants, Inc.

Phone: (650) 345-1618Fax: (650) 345-1044

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
10/07/2014Problems with Product / Service | Read Complaint Details
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Complaint
MPF Builders performed a property inspection on one of my listings. The report was full of errors and Mr. ***** refused to return my calls.
I hired MPF Builders to perform a property inspection on one of my listings at a cost of $495. Mr. *****'s report was full of errors and my seller demanded a redacted copy be sent. I attempted, on several occasions, to contact Mr. ***** and he never returned my calls. My seller refused to pay for the report and I had to pay for it out of my pocket (since I paid on the day of inspection). One other problem was Mr. ***** opened the release valve on the water heater and it didn't close properly. I found it leaking in the garage two days later and it caused several hundred dollars of damages to the sheet rock. Mr. ***** could have mitigated the matter by returning my telephone calls, but he had my money and didn't bother. I will never recommend or use him again and I respectfully recommend the BBB mark his file accordingly. Thank you for your time and consideration.

ADDITIONAL DETAILS:
Case is being handled by another organization: San Mateo County Association of Realtors

Desired Settlement
A written apology would have been sufficient to clear up this matter. I would like a full refund, but I do not expect someone so unethical to do so.

Business Response
Contact Name and Title: ******* *****, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ****@mpfbuilders.com
Thank you for your letter. I looked up the report I did for Mr. **** and the date was 11/14/2012 and the cost was $475. I do not recall having received a call, and I did not find any emails from/to Mr. ****, other than the email I sent him with the report attached on 11/16/2012.

As a property inspector, I do a visual inspection of a home, including the roof, foundation, structure, and the operation of the fixtures and appliances. I have never operated the pressure relief valve on a hot water heater as it is not part of the inspection. The hot water inspection includes a visual-only inspection of the flue, strapping, water supply lines, location, age, and size of the water heater.

The purpose of a property inspection report is to protect the seller and inform the buyer. Sometimes a seller is disappointed to discover imperfections and/or problems with their home.

I am always happy to discuss the findings of a report at any time. If Mr. **** would like to discuss the report please have him contact me.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. *****,

On or around 1/15/2013, I left you a voice mail on your cell phone detailing my concern with your report and requested a telephone call to discuss making the necessary correction to your boilerplate template. That telephone call was never returned.

The email sent by my seller, Mr. ******* ******* on December 13, 2012 say it adequately; "It galls me to pay ***** for incompetence and inaccurate reporting with zero accountability for his slip/shod ignorance of codes. The guy created damage in my home and skates." As a result of this conversation, I paid for the report.

As I stated in my first correspondence, I do not expect a refund, nor any apology, but as an affiliate of San Mateo County Association of Realtors, which I have been a member in good standing since 1989, I was encouraged by my board to pursue this avenue.

Mr. ***** you may not value my business and may not care that I will never use your services again, but you need to take accountability for your action, or in this case inaction, and own up to your mistake.

I am available anytime if you wish to return that telephone call.

Thank you for your time,

*** ****
XXX-XXX-XXXX


Final Business Response
Friday, September 24th, I called Mr ****** He explained that he what he wanted was an apology for not returning his call on or about January 15, 2013.

Even though I have no record of the call, I truly believe the call was made by Mr ****** I apologize for not returning the call. Even though that is generally the time I take for vacation, I pride myself on returning all calls. I did not return that one, and am truly sorry.

I suggested that I return half the cost of the inspection, but Mr. ***** did not think that was necessary. He accepted my apology. I am however, sending a check out today for half of the inspection payable to Mr. ******

******* *****, XXX-XXX-XXXX



Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Mr. ***** made an effort to correct his mistake and I appreciate that he reached out to resolve this matter.

I am satisfied with the results and thank you for allowing me the opportunity to dispute this matter.

*** ****

Industry Comparison| Chart

Home Inspection Service, Building Inspection, Leak Detection, Building Construction Consultants

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.