BBB Accredited Business sinceAdditional Locations
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This company offers new home developer.
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A BBB Accredited Business since
BBB has determined that Shea Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Shea Homes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Layne Marceau, President Ms. Joanne Anderson, Vice President
Number of Employees
Home Builders Mortgage Lender
Alternate Business NamesJF Shea
2580 Shea Center Dr
Livermore, CA 94551 Directions
PO Box 5064
Livermore, CA 94551
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BBB Complaint Process
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Additional Phone Numbers
- (800) 743-2466(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: My condo flooded in February and the new contractor that renovated it and discovered that **** Homes did not insulate the pipes at all On February 20th the fire sprinkler pipe over my Kitchen burst causing a flood in my condo of the entire 1st floor. When the ceiling was removed, the contractor doing the renovation work (***** ****) discovered that the pipes were not insulated at all and they are in an attic space that is unconditioned. According to the code in NC any pipe in an area that gets below 40 degrees must be insulated or the area tented to protect the pipes. The day of the flood I spoke with a **** Homes punch man (****) and he told me that "**** Homes has no responsibility for this issue". Several days later, I contacted ****'s Homes and asked to speak with ****, **** or **** **** or ***** ****** (the companies top executives) and was told that they were too busy to speak to me. Then, I was referred to the warranty girl (***) who then referred me to the property management group. Anyone with any authority would not come to the phone. Then, ****, the current superintendent in the neighborhood, came to speak with me and my contractor. He explained that he had only built the last 6 units in the neighborhood and that he was tenting the area in my floorplan to protect it. Basically, **** Homes changed their practice as they realized they were not doing it correctly. **** said that he would go into the office at **** Homes and tell **** **** to contact me. As of yet, nobody from **** has contacted me. I consulted an attorney who sent a letter a week ago via certified mail to **** **** explaining the situation and asked **** to call him. We have not heard a word. The upsetting thing is not only the amount of money that I am spending to cover deductibles on 2 insurance companies, lost time at work, etc but that **** Homes clearly did shoddy work in my condo (and believe many of the units in our neighborhood as 9 have had floods in the past year due to similar issues)and won't even acknowledge my calls. This is simply bad business...bad work up front and bad customer service to fix their mistakes that have been very costly and stressful to me. I have filed a complaint with the Charlotte BBB and doing it with the California BBB because this is where **** Homes is headquartered. ADDITIONAL DETAILS: Case is being handled by another organization: Better Business Bureau of Charlotte
Desired Settlement: Full reimbursement for anything not covered by the 2 insurance companies involved (there is a HOA insurance...Travelers...and my contents insurance company...Stillwater), lost time at work and an apology from Shea Homes for their poor workmanship and for how they have handled this situation.
Business Response: Initial Business Response /* (1000, 5, 2015/04/21) */ To Whom It May Concern: We are in receipt of the attached complaint filed by ******* ****** ("Ms. ******") against Shea Homes Limited Partnership ("SHLP"). We believe there are two errors with the complaint requiring it to be dismissed. Shea Homes Limited Partnership is not affiliated with Shea Homes of North Carolina. They are unrelated companies, albeit sharing a name. Furthermore, SHLP's corporate headquarters is in Walnut, California, not in Northern California. SHLP has a division in Northern California, but it is not SHLP's headquarters nor is SHLP or its Northern California Division legally affiliated with Shea Homes of North Carolina. Ms. ****** has also filed her complaint with the North Carolina Better Business Bureau, which appears to be the proper venue. Initial Consumer Rebuttal /* (2000, 7, 2015/04/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)