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Consumer Complaints

BBB Accredited Business since 10/25/2013

Lavine & Company

Phone: (510) 632-4105

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
09/24/2013Problems with Product / Service | Read Complaint Details
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Complaint
Heater broke in February 2013 . I have a 10 year warranty and this happened after 5 years. They did not replace it until May 29, 2013
Heat shield cracked, Lavine & Co said it had o be replaced. After numerous phone calls they finally installed a new heater in May 2013. Purchase date was 8/17/07 furnace model ******************************

Desired Settlement
I would like a new contract and warranty information for the replacement new heater.

Business Response
Original furnace was bad. Manufacturer was playing games with the replacement unit,after a good amount of time and no action from supplier,I bought a new unit and paid my crew to replace the bad unit. MRS. Durning still has the same warranties starting from when the new unit (LENNOX) was installed.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
My Warranty papers still has the name of the old unit and the date of the old unit. I have no guarantee that if the new one should fail they will honor an agreement that I would not be able to produce. Also, my tenants lived without heat from February 'til May and I do think they are entitled to some compensation.

Industry Comparison| Chart

Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.