BBB Accredited Business since

Haddon Heating & Cooling

Phone: (925) 521-1380 Fax: (925) 521-1381 1850 Bates Ave STE A, Concord, CA 94520 View Additional Web Addresses

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Haddon Heating & Cooling is a local family owned company specializing in residential heating and air conditioning, ventilation, and filtration upgrades, products, and services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Haddon Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Haddon Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Haddon Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 18, 2006 Business started: 01/01/2001 Business started locally: 01/01/2001
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Ms. Kim Haddon, Owner Mr. Dave Haddon, Owner
Contact Information
Principal: Ms. Kim Haddon, Owner
Number of Employees


Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Heating & Air Conditioning - Filters Heat Exchangers Air Quality Service Air Conditioning Equipment - Room Units Water Heater - Tankless Air Conditioning Repair Air Duct Systems Air Duct Repair Heating Equipment & Systems Cleaning & Repair Electric Heating Elements Air Conditioning Contractors & Systems Heat Pumps

Refund and Exchange Policy
Most products backed by ten (10) year Manufacturer parts warranty with limited Lifetime coverage on select Rheem components; all labor and adjustments warranted for two (2) years from time of installation. We guarantee your 100% satisfaction!
Service Area
Alameda, CA; Alamo, CA; Albany, CA; American Canyon, CA; Angwin, CA; Antioch, CA; Atherton, CA; Bay Point, CA; Belmont, CA; Belvedere, CA; Belvedere Tiburon, CA; Benicia, CA; Berkeley, CA; Bethel Island, CA; Birds Landing, CA; Blackhawk, CA; Brentwood, CA; Briones, CA; Brisbane, CA; Broadmoor Village, CA; Burlingame, CA; Byron, CA; Canyon, CA; Castro Valley, CA; Clayton, CA; Colma, CA; Concord, CA; Corte Madera, CA; Crockett, CA; Daly City, CA; Danville, CA; Deer Park, CA; Diablo, CA; Discovery Bay, CA; Dixon, CA; Dublin, CA; El Cerrito, CA; El Granada, CA; El Sobrante, CA; Emerald Hills, CA; Emeryville, CA; Fairfax, CA; Fairfield, CA; Forest Knolls, CA; Foster City, CA; Fremont, CA; Glen Ellen, CA; Greenbrae, CA; Half Moon Bay, CA; Hayward, CA; Hercules, CA; Hillsborough, CA; Hilltop Mall, CA; Inverness, CA; Kensington, CA; Kentfield, CA; Kenwood, CA; Knightsen, CA; La Honda, CA; Lafayette, CA; Larkspur, CA; Livermore, CA; Loma Mar, CA; Marshall, CA; Martinez, CA; Menlo Park, CA; Mill Valley, CA; Millbrae, CA; Montara, CA; Moraga, CA; Mount Eden, CA; Napa, CA; Newark, CA; Nicasio, CA; North Richmond, CA; Novato, CA; Oakland, CA; Oakley, CA; Oakville, CA; Olema, CA; Orinda, CA; Pacheco, CA; Pacifica, CA; Palomar Park, CA; Piedmont, CA; Pinole, CA; Pittsburg, CA; Pleasant Hill, CA; Pleasanton, CA; Point Richmond, CA; Port Costa, CA; Portola Valley, CA; Redwood City, CA; Richmond, CA; Rio Vista, CA; Rodeo, CA; Ross, CA; Rutherford, CA; Saint Helena, CA; San Anselmo, CA; San Bruno, CA; San Carlos, CA; San Geronimo, CA; San Gregorio, CA; San Leandro, CA; San Lorenzo, CA; San Mateo, CA; San Pablo, CA; San Quentin, CA; San Rafael, CA; San Ramon, CA; Sausalito, CA; Spanish Flat, CA; Suisun City, CA; Sunol, CA; Tiburon, CA; Travis AFB, CA; Union City, CA; Vacaville, CA; Vallejo, CA; Walnut Creek, CA; West Menlo Park, CA; Windsor, CA; Woodacre, CA; Woodside, CA; Yountville, CA
Products & Services

Rheem high-efficiency furnaces, ac condensers, heat pumps, air handlers, Honeywell zone systems, media HEPA filters, Fujitsu Gree ductless mini-splits, Nest Labs learning thermostats, Wire Flex insulated duct work,Cozy wall heaters, direct vent, financing

Customer Review Rating plus BBB Rating Summary

Haddon Heating & Cooling has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1850 Bates Ave STE A

    Concord, CA 94520 (925) 521-1380


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2016 Problems with Product/Service
5/17/2016 Problems with Product/Service
6/30/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Contractor failed to finish the job by agreed date. Contractor installed a new furnace and air conditioning unit on 5.27.14. When testing the equipment, they discovered they needed to do some additonal instalation work for the air conditioning unit to work. Contractor representative stated they would come back the next day, 5.28.14, to finish the job. When I called the morning of 5.28.14 to find out when the contractor will be arriving to my house, I was informed by the co-owner of the company that the work will not be completed until next week and that addional charges may apply over the prices agreed upon. Co-owner agreed, after I told her this was unacceptable to me, to call by noon on 5.28.14 to let me know if the additional work could be scheduled sooner than next week.

Desired Settlement: I want the instalation job to be completed as I was told it would be and not be made to wait for days or for the company to put other customers ahead of me. Additionally I agreed to a price for the instalation of $12,478.00. I do not want to pay more than the agreed price.

Business Response: Initial Business Response /* (1000, 5, 2014/06/11) */ The work was completed as per contract agreement. Although additional materials and labor were required no additional charges were passed ** to the customer. Original contract amount of $12,478.00 was charged. We are now processing all Manufacturers and State Rebates for the customer.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Haddon Heating & Cooling
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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