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This company offers health and fitness services. This company offers health and fitness services.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Deb Tenenbaum, President
Number of Employees
Alternate Business NamesFull Circle Ventrues, LLC Full Circle Ventures, LLC
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Additional Phone Numbers
- (925) 443-1400 - Disconnected(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: My contracted monthly dues to this establishment are $20.00 a month since I joined in July of this year. In October and again in December I was charged 39.50. When I called the Gym, the employee told me that I was charged an NSF fee because the charge was initially declined. WHen I contacted the Bank of America where debit card is drawn on, the bank said I've had no NSF fees for either month and the entire year. When I called Platinum fitness back about it she was argumentative and said she'd have to contact their accounting department. She would not give me an estimate of how long the inquiry would take. It has now been over a week now and I've not hear from her or anyone else with Platinum fitness, nor has my bank account been credited by them. I can provide a .pdf of my statements for those two months. When I posted a review on Yelp, it looked like quite a few individuals have had this same issue with Platinum Fitness. Best Regards, **** Product_Or_Service: Gym Membership
Desired Settlement: DesiredSettlementID: Refund I would like the 19.50 refunded for both October and December. ($39.00)
Business Response: Initial Business Response /* (1000, 5, 2016/01/01) */ A refund was issued to the member. This was an error on the banks end and not ours. The bank declined the members payment twice. Platinum Fitness has refunded the member in good faith. The employee was very polite and not argumentative at all with the member. The employee was more than willing to help the member out and asked for information from the member. The member took several weeks to provide that information. Before Platinum Fitness ever had a chance to review the information the member filed a complaint the same day the information was given to Platinum Fitness. A refund was sent to the member for the late fees that were due to the members bank declining the payments.
Read Complaint Details
Complaint: Anytime Fitness closed May 2014 or earlier and switched to Platinum Fitness in ******* CA and has been charging my card ever since!!! Since Anytime Fitness *** ***** has been closed since at least May 2014 (I cannot find out for sure when they actually closed), they have been charging my card the entire time as Platinum Fitness in ******* CA. I assumed they would stop charging me for a membership that no longer existed let alone would never think it would be LEGAL to transfer contracts over to an entirely new business with out a letter or any kind of notice that the place in *** ***** was even closing. I've tried calling Anytime Fitness before they were shut down to cancel my membership and could not get ahold of anyone, EVER. I've tried calling Platinum Fitness, left a message, no response. I feel that I should not held responsible for any charges from the day the san ramon business closed and reopened in another city as a completely different business. This is just a SCAM and is entirely illegal making any contract VOID.
Desired Settlement: I want an exact refund mailed to my house for the time when Anytime Fitness in *********, CA closed to present. For 2014 alone, Platinum Fitness owes me $275, and I just found that anytime fitness did the switch to platinum fitness 11/18/2013. According to my banking statements on 10/16/2013 I was charged for Anytime Fitness then on 11/18/2013 it was now Platinum Fitness. I still do not even know where this place is in ******. Bottom line, I would like a total of $325 at LEAST and however much more at $25 month for when the original gym in san ramon actual CLOSED.
Business Response: Initial Business Response /* (1000, 5, 2015/02/05) */ We have spoken with the customer on 2/2/15. We advised her that we did send out a letter letting her and all our members know that our facility was moving. There was also many, many signs posted in and around the facility letting people know about the move and the new address. We were not in the wrong in this situation. We are going above and beyond to take care of the situation by refunding the customer $300.00. I would like to state again that we were not in the wrong in this situation, but want to keep all of our customers happy. Initial Consumer Rebuttal /* (2000, 8, 2015/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the refund because I just want this to be over with and not to have to deal with this company any longer. I would like to note that I had never received any notice in the mail regarding the change of location and business name. Platinum Fitness will be mailing me a check within 30 business days as of 2/2/2015.