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BBB Accredited Business since


Phone: (877) 916-9111 View Additional Phone Numbers 2220 Boynton Ave., Suite A, Fairfield, CA 94533

Click for BBB Rating on ApexCare

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company specializes in providing solutions for the care needs of seniors.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ApexCare meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for ApexCare. BBB of Northeast California has the full report as that BBB handles all complaints for ApexCare.

Additional Information

BBB file opened: March 18, 2002 Business started: 06/01/1992 in CA Business started locally: 06/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Social Services
801 Traeger Ave Ste 100, San Bruno CA 94066
Phone Number: (650) 266-8843
The number is 484700001.

Type of Entity


Business Management
Ms. Shicara Shaw, President Internal Operations, Internal Operations Ms. Megan Reid, Director of Operations
Contact Information
Customer Contact: Internal Operations, Internal Operations
Principal: Ms. Shicara Shaw, President
Number of Employees


Business Category

Health Care - Staffing Home Health Services Retirement & Life Care Communities & Homes Health & Medical - General

Hours of Operation
Offices open M-F 8:30am-5pm & 24/7 employee available on call
Service Area
Alternate Business Names
Sterling Senior Care
Products & Services

Non-medical in-home care.
Free care home referrals.
Emergency Response Systems.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.