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Find a Location

Universal Hardwood Flooring Specialist Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforUniversal Hardwood Flooring Specialist Inc

    Hardwood Floor Contractors
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Universal Hardwood Flooring Specialist Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1104 Hardman Ave, Napa, CA 94558-1407
      BBB File Opened:
      2/22/2007
      Business Started Locally:
      2/27/2002
      Number of Employees:
      3
      Alternate Business Name
      • Universal Hardwood Floors
      Business Management
      • Mr. Peter Hoang, Manager
      Contact Information

      Principal

      • Mr. Peter Hoang, Manager

      Customer Contact

      • Mr. Peter Hoang, Manager

      Customer Complaints

      1 Customer Complaints

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      Most Recent Customer Complaint

      01/03/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I hired Universal Hardwood (********************* [owner]) to install hardwood floors on my house, which I had just purchased. On 11/18/21, I signed the project proposal and paid the first installment ($7,574). At that time, the total job cost was $22,722, and ***** asked to be paid in 3 installments (the first before the work began, the second upon the installation of hardwoods, and the third after the completion of the job.) ***** was to complete the work before I move into the house (by 12/24/21). On 12/7/21, ***** sent me a revised project proposal because we decided not to install hardwood on the front foyer area (where ***** originally told me was covered in linoleum was actually in tiles). ***** then added new charges on the revised proposal. We eventually agreed on the final project cost, and I paid him the second installment ($7,574) on 12/11/21, with the agreement that the final installment ($4,284) be paid after the job was completed. On 12/17/21, ***** let me know the job was completed, but I found several issues when I went to the house on 12/19/21 to confirm. I talked to ***** on 12/20/21, and he agreed to work on some of the issues (e.g., installing door pulls on the crawl space openings). [After he installed these pulls, he then added $120 as separate charge.] When we spoke on 12/20/21, ***** in passing mentioned that I might find the upstairs bathroom door a bit tight because of the new hardwood installation, but he never said this door no longer closes anymore. After I moved in later that week, I found that this door does not close at all. ***** now says that since he did not take that door off to do his work, it's not his job to make that door close as it used to. And, to have this door work again, he now wants to charge another $175. I think it is a part of a contractor's job to have the things in their original working condition when he completes his work (without keep adding new charges).

      Customer Reviews

      0 Customer Reviews

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      Local BBB

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