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BBB Business Review

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BBB Accredited Business since

Phone: (925) 866-4110 154 East Prospect Avenue, Suite B, Danville, CA 94526 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description is the world's largest card store, with over 600,000 cards, invitations, and announcements designed by our hand-picked community of artists, growing at a staggering 300 new cards every day! 

Our cards are of the highest possible quality and come with a blank high-grade envelope–or you can choose to send it to someone directly with your personal message or photo inside. 

All orders are shipped out the very next business day from our US or UK print facilities. You can also pickup any order within an hour in most local Target or Bartell Drugs stores. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 2002 Business started: 10/01/1999 in CA Business started locally: 10/01/1999 Business incorporated 10/28/1999 in CA
Type of Entity


Business Management
Mr. Shaun Maharaj, Customer Service Manager Customer Service, Manager
Contact Information
Principal: Mr. Nasser Gaemi, CEO
Number of Employees


Business Category

Greeting Cards - Retail Internet Shopping

Products & Services offers the following product(s): 5 x 7 greeting cards Landscape with blank envelopes), 5 x 7 greeting cards Portrait (with blank envelopes)

Method(s) of Payment

Visa, MasterCard, American Express, Discover and PayPal.    

Purchase Orders are also accepted, but only by established companies, nonprofits and hospitals. Purchase Orders are only valid for 100 cards or more. Please call or email us for details. Toll free: 877-347-6784.

Refund and Exchange Policy
Greeting Card Universe offers a 30 day satisfaction guarantee on all orders. If you receive damaged, defective, or incorrectly printed items (excludes customer added content), we will be happy to provide replacements free of charge, or issue a full refund. Please notify us within 30 days of purchase through our Contact Us page. Please include the order number, date purchased, description and photos showing issue (required before proceeding with replacements). 

Due to the personalized nature of our cards, Greeting Card Universe will not accept responsibility for the quality of the content added by the customer including misspelled words, grammatical errors, formatting changes, or uploaded photos. We will not provide refunds or accept returns for these reasons.
Alternate Business Names, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.