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          Accu 1 Glass has 1 locations, listed below.

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            Business ProfileforAccu 1 Glass

            Window Glass

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers glass repair and installation.

            Business Details

            BBB File Opened:
            11/3/1997
            Years in Business:
            40
            Business Started:
            5/6/1983
            Business Incorporated:
            12/17/2010
            Type of Entity:
            Corporation
            Number of Employees:
            3
            Business Management
            • Mr. Bobby Rutledge, President
            Contact Information

            Customer Contact

            • Mr. Bobby Rutledge, President
            Additional Contact Information

            Fax Numbers

            • (916) 209-8635
              Primary Fax

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jackie P

            06/22/2022

            This company ran my credit card without my authorization!! I only gave them my credit card information for the deposit. Their customer service is horrible!!! They had offered me a 10% discount (since I was a repeat customer from previous owner because I asked), then removed my discount because it took them 3 attempts to install my glass. They had originally come by to measure and measured wrong so they could not install the glass. The second attempt a beam on my porch was broken by employee which they admitted to. I went ahead and had beam replaced so that they can safely install the glass. At the 3rd attempt it was complete. I tried calling them to get an invoice for the balance after my initial deposit and they told me they removed my discount because they had to come to my house 3 times which was their fault. After disagreeing with them the said the would adjust my account. I kept waiting for the adjusted invoice calling on several occasions. Come to find out they already had charged my credit card for the FULL amount without my authorization. That is FRAUD!!! YOU CANNOT USE MY CREDIT CARD WITHOUT MY AUTHORIZATION!!! When I told her she started arguing. Horrible!!! I wasn't even upset about the 3 attempts to install I just figured *it happens. But to remove my discount, terrible customer service, charge my credit without authorization and then yell at me on the phone!!! Very unprofessional I will NEVER use them again.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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