This business is not BBB accredited.Additional Locations
Phone: (720) 214-1720 View Additional Phone Numbers 3182 Campus Dr #215, San Mateo, CA 94403
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for UP2U rewards include:
- 55 complaint(s) filed against business
- Failure to respond to 54 complaint(s) filed against business
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||51|
|Total Closed Complaints||55|
Additional Complaint Information
Consumer complaints on file with BBB state that consumer's win a gift card, primarily from Camel cigarette's website, and are unable to use the card on various sites. Consumers also state they contact the company through the email provided on the website and are told they will receive a response in 2-3 business days. In some cases they do not receive a response, or receive a response much later that points them to the FAQs page on Up2U LLC's website. The FAQs page does not address the specific concerns they have. We also noted that Up2U LLC's mentions that some merchants charge a $1 hold for authorization, reducing the available amount that can be used on the card. Consumers' complaints state consumers have difficulty using any portion of their card at these merchant websites.
The BBB has identified 3 locations for the business but has been unable to verify the company's headquarters or main location of operations. The company was unresponsive to our request for information.
If you have an unresolved dispute with this company, you may wish to file a complaint with the BBB and contact the Attorney General's office at (800) 952-5225 or http://oag.ca.gov/contact/consumer-complaint-against-business-or-company.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|