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This business is not BBB accredited.

UP2U rewards

Additional Locations

Phone: (720) 214-1720 View Additional Phone Numbers 3182 Campus Dr #215, San Mateo, CA 94403 http://www.up2urewards.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for UP2U rewards include:

  • 55 complaint(s) filed against business
  • Failure to respond to 54 complaint(s) filed against business
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 51
Total Closed Complaints 55

Additional Complaint Information

Consumer complaints on file with BBB state that consumer's win a gift card, primarily from Camel cigarette's website, and are unable to use the card on various sites. Consumers also state they contact the company through the email provided on the website and are told they will receive a response in 2-3 business days. In some cases they do not receive a response, or receive a response much later that points them to the FAQs page on Up2U LLC's website. The FAQs page does not address the specific concerns they have. We also noted that Up2U LLC's mentions that some merchants charge a $1 hold for authorization, reducing the available amount that can be used on the card. Consumers' complaints state consumers have difficulty using any portion of their card at these merchant websites.

The BBB has identified 3 locations for the business but has been unable to verify the company's headquarters or main location of operations. The company was unresponsive to our request for information.

If you have an unresolved dispute with this company, you may wish to file a complaint with the BBB and contact the Attorney General's office at (800) 952-5225 or http://oag.ca.gov/contact/consumer-complaint-against-business-or-company.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on UP2U rewards
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 20, 2012
Business Management
Mr. Eric Miller, Owner
Contact Information
Principal: Mr. Eric Miller, Owner
Business Category

General Merchandise - Retail

Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.