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      Country
          Country

          Find a Location

          Natural Home by The Futon Shop has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Natural Home by The Futon Shop

              2150 Cesar Chavez San Francisco, CA 94124-1020

              BBB Accredited Business
            • The Futon Shop

              2011 Arden Way Sacramento, CA 95825-2201

              BBB Accredited Business
            • Natural Home by The Futon Shop

              2724 Santa Rosa Ave Santa Rosa, CA 95407-6220

              BBB Accredited Business
            • Natural Home by The Futon Shop

              548 Contra Costa Blvd Ste A Pleasant Hill, CA 94523-1217

              BBB Accredited Business
            • The Futon Shop

              10865 W Pico Blvd Los Angeles, CA 90064-2114

            Business ProfileforNatural Home by The Futon Shop

            Futon Sales
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 12 Customer Reviews

            Customer Complaints

            28 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/26/2009

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            The Futon Shop retails and distributes Organic and Green Furniture and Futons, eco-friendly, chemical-free organic mattresses, futon covers for our sofa beds, futon frames and platform bed frames. 

            Business Details

            This is a multi-location business.

            Find a Location

            Natural Home by The Futon Shop has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Natural Home by The Futon Shop

                2150 Cesar Chavez San Francisco, CA 94124-1020

                BBB Accredited Business
              • The Futon Shop

                2011 Arden Way Sacramento, CA 95825-2201

                BBB Accredited Business
              • Natural Home by The Futon Shop

                2724 Santa Rosa Ave Santa Rosa, CA 95407-6220

                BBB Accredited Business
              • Natural Home by The Futon Shop

                548 Contra Costa Blvd Ste A Pleasant Hill, CA 94523-1217

                BBB Accredited Business
              • The Futon Shop

                10865 W Pico Blvd Los Angeles, CA 90064-2114

              BBB File Opened:
              1/1/1983
              Years in Business:
              48
              Business Started:
              1/1/1976
              Business Started Locally:
              1/1/1976
              Business Incorporated:
              7/9/1987
              Accredited Since:
              2/26/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 85807 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 127555 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 123307 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 133481 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 127558 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 127557 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 169409 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 409 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 132666 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 123305 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

              These agencies may include:

              California Bureau Home Furnishings and Thermal Insulations

              3485 Orange Grove Ave

              North Highlands CA 95660

              (916) 999-2041

              Fax: (916) 9217279

              http://www.dca.ca.gov/consumer/wll.shtml

              BBB records show a license number of 176050 for this business, issued by Bureau of Electronic and Appliance Repair. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Bureau of Electronic and Appliance Repair

              4244 South Market Court, Suite D

              Sacramento CA 95834-1243

              (916) 999-2041

              http://www.bearhfti.ca.gov/

              BBB records show a license number of 127553 for this business, issued by Bureau of Electronic and Appliance Repair. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Bureau of Electronic and Appliance Repair

              4244 South Market Court, Suite D

              Sacramento CA 95834-1243

              (916) 999-2041

              http://www.bearhfti.ca.gov/

              Type of Entity:
              Corporation
              Number of Employees:
              14
              Alternate Business Name
              • A Diamond Production Incorporated
              • The Futon Shop
              Hours of Operation

              Primary

              M:
              10:00 AM - 6:00 PM
              T:
              10:00 AM - 6:00 PM
              W:
              10:00 AM - 6:00 PM
              Th:
              10:00 AM - 6:00 PM
              F:
              10:00 AM - 6:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              11:00 AM - 6:00 PM
              Business Management
              • Ms. Suzanne Diamond, President
              Contact Information

              Principal

              • Ms. Suzanne Diamond, President

              Customer Complaints

              28 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/29/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I am writing to express my deep disappointment and inconvenience regarding my recent purchase Order - #********** of 3 mattresses, ordered on Black Friday and received after a month. Upon opening the boxes, my spouse and I immediately noticed a significant weight discrepancy among the mattresses, with one feeling considerably lighter than the others. Unfortunately, this lightest mattress, identified as the "Natural ************** Cotton Shiki Futon Mattress - Shikibuton - 5 Inch - Soft" (SKU: SHIKIQW5PC), failed to meet our expectations. Upon unrolling the mattress, it was evident that it did not possess the advertised 5-inch thickness. When measured, it only measured 3 inches, a substantial deviation from the product description. Moreover, pressing down on the mattress revealed a lack of proper filling material, making it uncomfortably similar to lying directly on the floor.In contrast, the second mattress of the same model had the expected 5-inch thickness and appropriate weight, reinforcing our belief that a quality control issue exists with the lighter mattress. We found a significant weight difference of at least 5 lbs between the two supposedly identical products.We have videos and images clearly depicting the discrepancies in thickness and weight between the two mattresses. Given the inconvenience and the $600 shipping fee incurred, we are seeking immediate resolution to this matter. We insist on receiving a replacement for the defective 5-inch organic shiki futon mattress, properly stuffed with the correct amount of organic cotton and wool filling, at no additional cost or inconvenience to us.Our dissatisfaction with the defective product has resulted in one of us having to sleep on an air bed until this matter is resolved, causing undue inconvenience for our family. We trust that you will address this matter promptly and efficiently to restore our confidence in your product and service.Thank you. Sincerely, **************
              Read More

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jul M

              12/31/2023

              I got organic cotton mattress. After 4 months it is smells like barn and chemicals . I have neuro toxicity from it. I wake up with a slight headache. I slept on regular mattress and feel fine. So it comes from their organic mattress which such c*** it is unusable. Something changed with this company either they process cotton with something or else. I bought it based on a wonderful experience 5 years ago now those mattresses are a nightmare from h*** First They suggested I bought a organic cotton mattress with wool, latex and cotton. It smelled horrific when it arrived I woke up with allergic reaction on my back all with hives and red and horrific headache.. They agreed to switch to just cotton one not as bad as bad as the other one but it still stinks and toxic just not as bad. I am going to end up throwing it in the dumpster.

              Natural Home by The Futon Shop Response

              01/02/2024

              We understand that some of our customer's do have chemical sensitivities, which is why we provide products that are chemical free. The mattress we switched you to was custom made and contained only 100% organic cotton. These fibers are processed on site and come directly from the farms with no other interim processing. They may contain a slight odor as we do not use harsh chemical cleaning agents, however, the odor dissipates over time. This time frame can be decreased by leaving your mattress in direct sunlight in a well ventilated room.

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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