This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers home and outdoor furnishings, decorative accessories and textiles.
Restoration Hardware, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Restoration Hardware, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 109 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||14|
|Billing / Collection Issues||7|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||60|
|Total Closed Complaints||109|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Restoration Hardware, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Calif. Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands, CA95660-5506
Contact InformationPrincipal: Gary Friedman (CEO)Customer Contact: Corporate Customer Care
Number of Employees
Furniture - Retail, Linens - Retail, Lamps & Lamp Shades - Retail, Hardware - Retail, Drapery & Curtain Fabrics - Retail, Beds - Retail