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Consumer Complaints

BBB Accredited Business since 02/07/2014

Ravanelli's

Phone: (415) 391-6060

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
10/16/2013Problems with Product / Service | Read Complaint Details
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Complaint
The painting I purchased was misrepresented. The artist was not who the store claimed,
Ravanelli's sold me a painting stating it was a copy of a Chagall's. He repeated that is was a numbered print and WAS a Chagall. He said it was valuable, but he was selling it so "cheap" because he was selling his store and liquidating his merchandise. After much research I have discovered it is not a Chagall, but a painting by someone else in Chagall's style.

Desired Settlement
I would like the store to tell me where they acquired the painting. I also want the store not to sell merchandise under false pretense. I want other customers to be aware. Also a friend purchased a painting at the same time. Her painting arrived with the glass broken. He did not want her to return the picture, but wanted her to state it was packaged correct. He said he would claim it on insurance. If it was a Chagall painting as he claimed wouldn't he want it back. I feel he is defrauding the public.

Business Response
Once we received the customer's email, stating that she couldn't find information regarding the print she purchased. We looked into the matter, and once we realized the customer was correct we offered her a full refund, and processed it once she provided us with the credit card number.

The customer suggested was confused why we didn't ask one of her friends, who also purchased a print in our gallery, to send it back after it arrived damaged. Well, the reason for it is that we filed an insurance claim immediately, which was approved earlier this week, and the print is now on it's way back to us.

We mentioned this to the customer numerous times, and we would like to stress it here as well. We do not have original Chagall works of art, nor have we ever suggested that we do. The print that was sold was not signed in any way, and the customer's husband was also convinced that is one of Chagall's reproductions. Some of the pieces we have are quite old, and we do not have a way to trace their history to find exactly where they are from.

We apologized to the customer, and we have made sure to examine the rest of the prints we have so that we will provide the most accurate information we possibly can.

06/13/2013Problems with Product / Service
10/11/2012Problems with Product / Service

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Furniture - Retail

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.