This business is not BBB accredited.Additional Locations
Phone: (877) 692-2633 981 Airway Court, Suite C, Santa Rosa, CA 95403
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This company offers furniture & home decor.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Humble Abode, Inc. include:
- 245 complaint(s) filed against business
- Failure to respond to 100 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||187|
|Total Closed Complaints||245|
Additional Complaint Information
BBB's business review for Humble Abode Inc was created in February 2013. Consumer complaints state products arrive damaged, broken and/or incomplete. Consumer complaints report experiencing difficulty resolving issues with the company's customer service department. Many consumers state that they did not receive any response from Humble Abode Inc until after filing a complaint through the BBB. Others report receiving messages that do not address their concerns, or the messages provide irrelevant information (information about the company's policies that do not concern the issues the consumer is having).
Consumers have expressed concern over Humble Abode Inc's return policy, policies regarding replacements and damaged items, and the advertised satisfaction guarantee. Consumers report believing to be in compliance Humble Abode Inc's policy requirements, only to be denied a refund or replacement after communicating with the company's customer service department over a period of days, weeks, or months. Consumer complaints report issues with non-delivery of products past the delivery timeframe provided by the company. When these consumers requested a refund, they report that Humble Abode Inc subtracted a restocking fee from the refund, despite these products not being received by the consumer.
Humble Abode Inc responded to the BBB's inquiry. Regarding the pattern pertaining to shipping damages and consumers experiencing difficulty returning damaged products, the company responded:
Much of our furniture is extremely heavy, high end furniture that is more prone to damage, whether purchased locally or online. No carrier will take responsibility for unnoted damage and our first offer to the customer is to replace the damaged parts at our cost...Shipping damage is the primary challenge when it comes to online furniture. Furthermore, unnoted damage to be specific. As a company we have less than a 3% damage rate.
Unnoted damage simply means that the carrier takes no responsibility to a claim. The product was signed for in good condition, therefore the damage was caused after delivery.
What we have also started 2-3 weeks ago is new ShockWatch Program that has proven to reduce damage as well as help alert our consumers on each carton.
Regarding the pattern of complaints wherein consumers believed to be in compliance with the company's return policy but were not, the company provided the following statement:
(Consumers must) note damage to the cartons upon delivery. Confirming damage to the item itself is not necessary to file a claim with the carrier. We have this information on our homepage, on each product page, as well as on the FAQs. We also email the same information after each order has shipped. We will continue to improve this message. Return and Refund Policies are posted on each product page as well as in our FAQs. We also send email correspondences with the receipt on how to receive a shipment and protect your investment. There are specific guidelines that must be followed when ordering furniture online.
In response to consumer complaints alleging customer service issues, the company responded:
We have records of all our cases and have not found a case that was not responded to nor a case that was only responded once a BBB complaint was filed.
Our call center are all qualified to resolve any issue, however it may require that we ask for images, documentation, etc. in order to ensure that we come up with the best or realistic solution.
Consumers are strongly encouraged to carefully read and ensure understanding of return and refund policies when purchasing products from this company and other companies online. Check with your BBB for reports on companies, as well as for other important information and concerns for consumers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave, North Highlands CA 95660
Phone Number: (916) 999-2041
Type of Entity
Business ManagementMr. James Wickersham, President
Number of Employees
Furniture - Retail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview