BBB Business Review

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This business is not BBB accredited.

Humble Abode, Inc.

Additional Locations

Phone: (877) 692-2633 981 Airway Court, Suite C, Santa Rosa, CA 95403

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This company offers furniture & home decor.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Humble Abode, Inc. include:

  • 245 complaint(s) filed against business
  • Failure to respond to 100 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Customer Complaints Summary Read complaint details

245 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 8
Delivery Issues 4
Guarantee/Warranty Issues 33
Problems with Product/Service 187
Total Closed Complaints 245

Additional Complaint Information

BBB's business review for Humble Abode Inc was created in February 2013. Consumer complaints state products arrive damaged, broken and/or incomplete. Consumer complaints report experiencing difficulty resolving issues with the company's customer service department. Many consumers state that they did not receive any response from Humble Abode Inc until after filing a complaint through the BBB. Others report receiving messages that do not address their concerns, or the messages provide irrelevant information (information about the company's policies that do not concern the issues the consumer is having).

Consumers have expressed concern over Humble Abode Inc's return policy, policies regarding replacements and damaged items, and the advertised satisfaction guarantee. Consumers report believing to be in compliance Humble Abode Inc's policy requirements, only to be denied a refund or replacement after communicating with the company's customer service department over a period of days, weeks, or months. Consumer complaints report issues with non-delivery of products past the delivery timeframe provided by the company. When these consumers requested a refund, they report that Humble Abode Inc subtracted a restocking fee from the refund, despite these products not being received by the consumer.

Humble Abode Inc responded to the BBB's inquiry. Regarding the pattern pertaining to shipping damages and consumers experiencing difficulty returning damaged products, the company responded:
Much of our furniture is extremely heavy, high end furniture that is more prone to damage, whether purchased locally or online. No carrier will take responsibility for unnoted damage and our first offer to the customer is to replace the damaged parts at our cost...Shipping damage is the primary challenge when it comes to online furniture. Furthermore, unnoted damage to be specific. As a company we have less than a 3% damage rate.

Unnoted damage simply means that the carrier takes no responsibility to a claim. The product was signed for in good condition, therefore the damage was caused after delivery.
What we have also started 2-3 weeks ago is new ShockWatch Program that has proven to reduce damage as well as help alert our consumers on each carton.

Regarding the pattern of complaints wherein consumers believed to be in compliance with the company's return policy but were not, the company provided the following statement:
(Consumers must) note damage to the cartons upon delivery. Confirming damage to the item itself is not necessary to file a claim with the carrier. We have this information on our homepage, on each product page, as well as on the FAQs. We also email the same information after each order has shipped. We will continue to improve this message. Return and Refund Policies are posted on each product page as well as in our FAQs. We also send email correspondences with the receipt on how to receive a shipment and protect your investment. There are specific guidelines that must be followed when ordering furniture online.

In response to consumer complaints alleging customer service issues, the company responded:
We have records of all our cases and have not found a case that was not responded to nor a case that was only responded once a BBB complaint was filed.
Our call center are all qualified to resolve any issue, however it may require that we ask for images, documentation, etc. in order to ensure that we come up with the best or realistic solution.

Consumers are strongly encouraged to carefully read and ensure understanding of return and refund policies when purchasing products from this company and other companies online. Check with your BBB for reports on companies, as well as for other important information and concerns for consumers.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Humble Abode, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: March 04, 2003 Business started: 01/01/1999 Business started locally: 01/01/1999 Business incorporated 10/18/2006 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave, North Highlands CA 95660
Phone Number: (916) 999-2041

Type of Entity


Business Management
Mr. James Wickersham, President
Contact Information
Principal: Mr. James Wickersham, President
Number of Employees


Business Category

Furniture - Retail

Customer Review Rating plus BBB Rating Summary

Humble Abode, Inc. has received 1 out of 5 stars based on 8 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.