BBB Business Review

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This business is not BBB accredited.

Final Furniture Destination

Phone: (707) 585-1100 5800 Redwood Drive, Rohnert Park, CA 94928 http://finalfurnituredestination.com/

! Final Furniture Destination is Believed to Be Out of Business !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 14

Additional Complaint Information

Final Furniture Destination came to BBB's attention in April 2013. Complaints received from consumers state when consumers go to the store and purchase furniture, they are told there will be a 2-4 week delivery time frame, but consumers do not receive their furniture within the time frame. Consumers do not receive their furniture many weeks after that, despite being told by the company that the items will be delivered. Consumers also state that the company is not responsive to phone calls. Complaints state that consumers who ask for a refund are told they will receive a partial or full refund within a specific time frame. Those consumers do not receive the refund as promised.

The BBB asked the company for an explanation regarding the pattern of complaints, but the company was unresponsive to our request for information.

For assistance with a dispute, consumers can file a complaint with the BBB and contact BEARHFTI at http://www.bearhfti.ca.gov/contact.shtml.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Final Furniture Destination
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 22, 2013
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave, North Highlands CA 95660
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (916) 999-2041

Business Management
Mr. Jason Challenger, Owner
Contact Information
Principal: Mr. Jason Challenger, Owner
Business Category

Furniture - Retail

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.