Business ProfileforBryan-Braker Funeral Home & Fairmont Memorial Park

October 26 2023 ********* informed me that she had the ********************** pay her directly and that there would be a check at the front desk in the *** of $1,643.86 at the time of the message I had more questions so I went down to speak to her but she was not available. I didn't get a response from her so I called back 2 days later she was busy they would leave a message. She calls the next day I said where are my mom's death certificates and did her ashes make it to Michigan she said certificates take up to 6 weeks sometimes and she would let me know when I could pick her up. ********** herself she said she will be in Michigan following her arrival back at Bryan Braker Funeral Home wich was more than 2 weeks ago. Yesterday I go in there to pick up my death certificates and notice errors. I told ********* when filing death certificates and brought mom's diploma with me she filed it as 12ND She knew my mom graduated. Red flag #3 the $151.43 down payment that was paid why did that have to get paid if 3rd party was excluded. Red flag #4 Michigan as of yesterday did not know where mom was. ***** after I go into Bryan Braker comes out to let me know that my mom was going in the morning mail today she took full responsibility and would get to the bottom of it for me. Alot of unnecessary stress and things being or not being delt with in a professional way is not ok. It seems to me that maybe they need to hire more staff to be there for their offered 24hr convenience Basic Funeral Services Fee. I am not ok with them taking $3,343. Out of $5,000 I don't believe they earned that $1,570.00 and I would like it returned.