This business is not BBB accredited.

Panalpina, Inc.

Phone: (650) 225-9995 Fax: (650) 634-0488 View Additional Phone Numbers 401 E Grand Ave, South San Francisco, CA 94080

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This company offers freight forwarding services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Panalpina, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Panalpina, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 04, 1998 Business started: 01/01/1948 Business started locally: 01/01/1948 Business incorporated 05/29/1980 in NY
Type of Entity


Business Management
Ms. Francheska Santos, Office Administrator Ms. Teresa Calderon, Accounting & Administration
Contact Information
Principal: Ms. Francheska Santos, Office Administrator
Number of Employees


Business Category

Freight Forwarding

Additional Locations


    401 E Grand Ave

    South San Francisco, CA 94080


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/25/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: We performed a service in November 2014 and have attempted more than a dozen times to collect. We performed a service for Panalpina. Dispatched by ****** ****** LAX in November of 2014. We have since made over a dozen attempts to collect. I have went as far as threatening collections, and they seem to not be phased. They have made no payment arrangements, and don't appear to even want to pay the balance. Invoice # XXXXX PU in ********** delivery to **** ********

Desired Settlement: I would like only for the balance to be paid. We will never do business with this company again, all we want is compensation for services performed.

Business Response: Initial Business Response /* (1000, 9, 2015/06/04) */ Hi *****, Please note that I have forwarded this along to ****** ****** in the ********* *** ******* office as this service was done for them and not the San Francisco office. Thank you, Initial Consumer Rebuttal /* (3000, 11, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like a MIDDLE GROUND outcome. It is still a branch of ********** and I believe their accounts payable is the same regardless of branch. I have tried several times to contact accounts payable, and seem to always seem to get an out of the country agent.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Panalpina, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)