Business ProfileforFlexport, Inc.

Dear Better Business Bureau,I am writing to file a formal complaint against Flexport, specifically regarding the ******** services that were acquired from Shopify. I have encountered significant issues with their handling of my account, and despite attempts to address the matter directly with the company, a resolution has not been reached.Background Information:I have been a customer of ********, now under the management of Flexport, for several years. However, my usage of their services ceased over two years ago. Despite this, I have recently discovered several problems with the handling of my account.Nature of the Complaint:Lost and Found Items:Flexport has misplaced and subsequently found over 80 units of my inventory. This has caused unnecessary stress and financial burden on my part. I demand a refund for the inconvenience caused.Expired Inventory:As these items have been in the possession of Flexport for an extended period, I am concerned that they may have expired. I request that Flexport takes immediate action to destroy all +80 items to prevent any further complications.Attempts to Resolve:I have made multiple attempts to resolve these issues directly with Flexport through their customer service channels, but these efforts have proven futile.Desired Resolution:I am seeking a full refund for the +80 units that were lost and then found.I request the immediate destruction of all +80 items, considering the possibility of expiration.Following the resolution of the above matters, I request that my account with ********************** be zeroed out.Supporting Documentation:I have attached relevant documents, including records of my communications with Flexport, proof of ownership of the lost items, and any other pertinent information that supports my complaint.I appreciate the Better Business Bureau's intervention in this matter and hope for a prompt and fair resolution. I thank you in advance for your attention to this issue.Sincerely,****