BBB Accredited Business since

Berkeley Farms, LLC

Additional Locations

Phone: (510) 265-8600 25500 Clawiter Rd, Hayward, CA 94545

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This company offers food manufacturing and retail services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Berkeley Farms, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Berkeley Farms, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1977 Business started: 01/01/1959 Business started locally: 01/01/1959 Business incorporated 04/27/2006 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Derek Allbee, General Manager
Contact Information
Principal: Mr. Derek Allbee, General Manager
Number of Employees


Business Category

Food Manufacturers, Wholesalers, Distributors Dairies

Alternate Business Names
Berkeley Farms

Additional Locations

  • 25500 Clawiter Rd

    Hayward, CA 94545


    PO Box 955332
    Dean Foods Co. - Attn: DFS Imaging Team

    Fort Worth, TX 76155


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/2/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: plastic debris found in whipped cream purchased locally (**********), manufactured by Berkeley Farms in Hayward. We made foamed coffee with milk, coffee, agave, and whipped cream. We discovered bits of white plastic in the drink, which we determined since there was nothing in the coffee, agave or milk.

Desired Settlement: Refund of money and/or examination of the product that was sold to the consumer.....

Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ Contact Name and Title: ************ - QA Manager Contact Phone: (XXX)XXX-XXXX Contact Email: ************ We are very sorry to hear you may have experienced a product that did not meet your standards. We want to help resolve this issue with you in any way we can. However, more information will be required in order for us to investigate this claim. Please update us with the ink stamped information found on the bottle or carton. We will need all digits and letter information from the ink stamped lot. Thank you!

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Berkeley Farms, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)