BBB Business Review

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BBB Accredited Business since

Lumber Liquidators

Additional Locations

Phone: (510) 524-7800 Fax: (510) 524-7882 View Additional Phone Numbers 2997 Teagarden St  Store #009, San Leandro, CA 94577 View Additional Email Addresses http://www.lumberliquidators.com


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Description

This company sells hardwood flooring products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lumber Liquidators meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Lumber Liquidators. BBB of Greater Hampton Roads has the full report as that BBB handles all complaints for Lumber Liquidators.


Additional Information

BBB file opened: June 25, 2002 Business started: 05/02/1991 Business started locally: 05/02/1991 Business incorporated 10/10/2007 in DE
Type of Entity

Corporation

Business Management
Ms. Lisa Jones, Customer Service Supervisor Mr. Gilberto Alcantar, SM/Trainer Mr. Rick Fort, SM/Trainer Mr. David Rohr, SM/Trainer Mr. Thomas D. Sullivan, Owner
Contact Information
Customer Contact: Mr. Rick Fort, SM/Trainer
Principal: Ms. Lisa Jones, Customer Service Supervisor
Number of Employees

1

Business Category

Floors - Hardwood Floor Materials - Retail

Alternate Business Names
Bellawood Floors
Additional Information

According to information provided by the company, the name "Lumber Liquidators" is registered and trademarked. The company began business as a merchandise liquidator, but is currently a retailer only of hardwood flooring.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.