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Find a Location

The Floor Store, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Floor Store, Inc.

      3443 Regatta Blvd Richmond, CA 94804-4594

    • The Floor Store, Inc.

      523 Francisco Blvd E San Rafael, CA 94901-4005

    • The Floor Store, Inc.

      2685 E Leland Rd Pittsburg, CA 94565-5106

    • The Floor Store, Inc.

      2875 Santa Rosa Ave Santa Rosa, CA 95407-7637

    • The Floor Store, Inc.

      2106 Loveridge Rd Pittsburg, CA 94565

    Business ProfileforThe Floor Store, Inc.

    Retail Floor Materials
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The Floor Store, Inc. offers retail sales and professional installation of all flooring types: carpet, hardwood, ceramic tile stone, linoleum, and laminates.

    Business Details

    This is a multi-location business.

    Find a Location

    The Floor Store, Inc. has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Floor Store, Inc.

        3443 Regatta Blvd Richmond, CA 94804-4594

      • The Floor Store, Inc.

        523 Francisco Blvd E San Rafael, CA 94901-4005

      • The Floor Store, Inc.

        2685 E Leland Rd Pittsburg, CA 94565-5106

      • The Floor Store, Inc.

        2875 Santa Rosa Ave Santa Rosa, CA 95407-7637

      • The Floor Store, Inc.

        2106 Loveridge Rd Pittsburg, CA 94565

      Location of This Business
      3443 Regatta Blvd, Richmond, CA 94804-4594
      BBB File Opened:
      3/1/1986
      Years in Business:
      54
      Business Started:
      1/1/1970
      Business Started Locally:
      1/1/1970
      Business Incorporated:
      4/1/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 743630 for this business, issued by Contractors State License Board. The expiration date of this license is 12/31/2025.

      These agencies may include:

      Contractors State License Board

      9821 Business Park Dr

      Sacramento CA 95827

      (800) 321-2752

      http://www.cslb.ca.gov

      Type of Entity:
      Corporation
      Number of Employees:
      200
      Alternate Business Name
      • The Floor Store; Carpet Concepts (formerly know as)
      Hours of Operation

      Primary

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 7:00 PM
      W:
      9:00 AM - 7:00 PM
      Th:
      9:00 AM - 7:00 PM
      F:
      9:00 AM - 7:00 PM
      Sa:
      9:00 AM - 5:30 PM
      Su:
      11:00 AM - 5:30 PM
      Business Management
      • Mr. Michael Magnes, Manager
      • Mr. Tarik Mellali, Manager
      • Mr. Robert Capps, Manager
      • Mr. Jenn Turner, Manager
      • Mr. Henry Rodriguez, Manager
      • Ms. Nina Minger, Manager
      • Mr. Bret Lowder, General Manager
      • Ms. Jennifer Turner, Director of Administration
      Contact Information

      Customer Contact

      • Ms. Jennifer Turner, Director of Administration
      Additional Contact Information

      Fax Numbers

      • (510) 559-1587
        Primary Fax
      • (925) 427-1947
        Other Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/22/2023

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      I have made multiple attempts to resolve the concerns with them directly but they are not very responsive.my complaints are:1) they illegally charged my credit card without me authorizing the charge.2) they added some additional fees to my invoice without my agreement.

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Marilyn S

      1 star

      02/22/2023

      Installation was a disaster. Leveling compound was applied into our new level addition throwing it out of level and preventing furniture placement and use. Store was informed when contractor was here and they never returned our call as they said they would. Later calls were unanswered. We are now left with a repair bill from the contractor. Sales people were great.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

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