Phone: (707) 446-2000 1021 Hume Way, Vacaville, CA 95687
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This company offers floor covering dealer and installations services for commercial and residential customers.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
1021 Hume Way
Vacaville, CA 95687 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|6/7/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Our new flooring had problem. Contacted store but not hearing back from them. On 11/12/15 we entered into a contract with Carpets and more to come and remove our carpet and install laminate flooring. On Jan 24 I noticed a problem with our flooring (a gouge is present on a part of the flooring) I contacted **** ********, the gentleman I had been dealing with all long. He was going to have his installer ***** get ahold of us. After my husband and ***** played phone tag for awhile **** informed me that he would talk to ***** and get back to me on day at time ***** could come by our home. The last email contact I had with **** was Feb. 20th 2016. I know that our flooring came with a warranty. I just want the flooring fixed. 2016
Desired Settlement: I would like the business to come out and replace the piece of flooring that is damaged.
Received business response via email on 5/10/16:
Hodge have been repaired and fixed. Please contact them to make sure. They are happy with the follow up.
Better Business Bureau:
|2/13/2014||Problems with Product/Service|