BBB Accredited Business since

Floor Coverings International

Phone: (925) 363-4842 Fax: (925) 363-4372 View Additional Phone Numbers 1000 Detroit Ave Ste F, Concord, CA 94518

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This company offers carpet, hardwood, tile, laminate, sheet vinyl, bamboo, cork refinishing floors.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Floor Coverings International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Floor Coverings International include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Floor Coverings International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 11, 2012 Business started: 01/01/1987 Business started locally: 01/01/1987 Business incorporated 12/22/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 973805.

Type of Entity


Business Management
Ms. Enjay Diako, Director of Finance and Administration Mr. Reggie Keding, Partner
Contact Information
Principal: Ms. Enjay Diako, Director of Finance and Administration
Customer Contact: Mr. Reggie Keding, Partner
Number of Employees


Business Category

Floor Coverings & Installation Carpet Installation Floor Refinishing Floor Resurfacing In-floor Heating Hardwood Floor Contractors Carpet & Rug Binding Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood Contractors - Flooring Carpet & Rug Measuring Carpet & Rug Repair Carpet Layers Contractors - General Floor Laying, Refinishing & Resurfacing Floor Removal

Service Area
This business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
Alternate Business Names

Additional Locations

  • 1000 Detroit Ave Ste F

    Concord, CA 94518 (925) 363-4842 (925) 808-3757


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/13/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: They installed a hardwood floor in our house. it splintered and cracked because it was installed incorrectly by their workmen. On June 16th through June 21 FCI installed a harwood floor in our home. The used incorrect materials, incorrectly installed the floor. We hired an independent floor inspector, to determine if the wood was defective or if the installation was defective. The report came back reflecting that FCI was at fault. The Product was Reward hardwood Flooring. Provence Collection Color: Senez, (European Oak) The inspection took place on August 4, 2014 The installer used 2" Nails instead of the 1 1/4" required under the warrenty of the wood. The instructions in each box of wood explicitly says that " It is the installer's responsibility to inspect the flooring for proper coloring, grade, gloss, visible manufacturing defects, damage or otherwse unsatisfactory appearance. DO NOT INSTALL DAMAGED OR VISIBLY UNSATISFACTORY MATERIAL. INSTALLING A PLANK CONSTITUTES ACCEPTANCE OF ITS APPEARANCE. Our Rep: ****** ****** was called no less than 3 times during and after installation with problems during the installation. This floor was done most days by one man who was more inclined to finish the job quickly.

Desired Settlement: We are seeking full replacement of our wood and cost of installation plus the removal of this floor.

Business Response: Initial Business Response /* (1000, 9, 2014/10/03) */ Our Client and our company are currently working on a resolution. The client and us are in constant communication moving to a solution. More Comments to follow. Initial Consumer Rebuttal /* (2000, 11, 2014/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Floor Coverings International
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)