BBB Accredited Business since
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This company offers carpet, hardwood, tile, laminate, sheet vinyl, bamboo, cork refinishing floors.
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A BBB Accredited Business since
BBB has determined that Floor Coverings International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Floor Coverings International include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 973805.
Type of Entity
Business ManagementMs. Enjay Diako, Director of Finance and Administration Mr. Reggie Keding, Partner
Number of Employees
Floor Coverings & Installation Carpet Installation Floor Refinishing Floor Resurfacing In-floor Heating Hardwood Floor Contractors Carpet & Rug Binding Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood Contractors - Flooring Carpet & Rug Measuring Carpet & Rug Repair Carpet Layers Contractors - General Floor Laying, Refinishing & Resurfacing Floor Removal
Service AreaThis business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
Alternate Business NamesKeding
1000 Detroit Ave Ste F
Concord, CA 94518 (925) 363-4842 (925) 808-3757 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (925) 808-3757(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: They installed a hardwood floor in our house. it splintered and cracked because it was installed incorrectly by their workmen. On June 16th through June 21 FCI installed a harwood floor in our home. The used incorrect materials, incorrectly installed the floor. We hired an independent floor inspector, to determine if the wood was defective or if the installation was defective. The report came back reflecting that FCI was at fault. The Product was Reward hardwood Flooring. Provence Collection Color: Senez, (European Oak) The inspection took place on August 4, 2014 The installer used 2" Nails instead of the 1 1/4" required under the warrenty of the wood. The instructions in each box of wood explicitly says that " It is the installer's responsibility to inspect the flooring for proper coloring, grade, gloss, visible manufacturing defects, damage or otherwse unsatisfactory appearance. DO NOT INSTALL DAMAGED OR VISIBLY UNSATISFACTORY MATERIAL. INSTALLING A PLANK CONSTITUTES ACCEPTANCE OF ITS APPEARANCE. Our Rep: ****** ****** was called no less than 3 times during and after installation with problems during the installation. This floor was done most days by one man who was more inclined to finish the job quickly.
Desired Settlement: We are seeking full replacement of our wood and cost of installation plus the removal of this floor.
Business Response: Initial Business Response /* (1000, 9, 2014/10/03) */ Our Client and our company are currently working on a resolution. The client and us are in constant communication moving to a solution. More Comments to follow. Initial Consumer Rebuttal /* (2000, 11, 2014/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)