BBB Accredited Business sinceAdditional Locations
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This company offers mortgage wholesale banking.
A BBB Accredited Business since
BBB has determined that Provident Funding meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Provident Funding include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 55 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||55|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Real Estate
1515 Clay St Ste 702, Oakland CA 94612
Phone Number: (510) 622-2552
Business ManagementMs. Penny Dunn, Compliance Officer Ms. Tatiana Kasakow, Accounts Payable Kristopher Nielsen, Consumer Compliance Lead Ms. Lori Pica, Chief Operation Officer
Number of Employees
Financial Services Loans Mortgage Brokers
Service AreaThis business service area covers: New York, Los Angeles, Chicago, Houston, Philadelphia, Phoenix, San Antonio, San Diego, Dallas, San Jose, Jacksonville, Indianapolis, San Francisco, Austin, Columbus, Fort Worth, Charlotte, Detroit, El Paso, Memphis.
On November 12, 2015 Provident Funding advised BBB that internet, email and telephone communications have been sent by persons fraudulently using Provident Funding's name and logo. They know some cases involve the offering of small personal loans or other financial services in order to gather personal information such as a consumer's social security number or banking information. Provident Funding has asked that consumers not respond to such offers, and also advises BBB that they do not offer personal loans to consumers.
If you have concerns regarding any offer purporting to be from Provident Funding, please contact them at 1-800-696-8199.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview