BBB Business Review

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BBB Accredited Business since

Provident Funding

Additional Locations

Phone: (800) 696-8199 Fax: (707) 547-4078 View Additional Phone Numbers 1235 N Dutton Ave Ste E, Santa Rosa, CA 95401 http://www.providentfunding.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers mortgage wholesale banking.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Provident Funding meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Provident Funding include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 55 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 37
Billing/Collection Issues 7
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 55

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Provident Funding
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 01, 2000 Business started: 11/10/1992 Business started locally: 11/10/1992 Business incorporated 11/10/1992 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Real Estate
1515 Clay St Ste 702, Oakland CA 94612
http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=
Phone Number: (510) 622-2552

Business Management
Ms. Penny Dunn, Compliance Officer Ms. Tatiana Kasakow, Accounts Payable Kristopher Nielsen, Consumer Compliance Lead Ms. Lori Pica, Chief Operation Officer
Contact Information
Principal: Ms. Penny Dunn, Compliance Officer
Number of Employees

720

Business Category

Financial Services Loans Mortgage Brokers

Service Area
This business service area covers: New York, Los Angeles, Chicago, Houston, Philadelphia, Phoenix, San Antonio, San Diego, Dallas, San Jose, Jacksonville, Indianapolis, San Francisco, Austin, Columbus, Fort Worth, Charlotte, Detroit, El Paso, Memphis.
Additional Information

On November 12, 2015 Provident Funding advised BBB that internet, email and telephone communications have been sent by persons fraudulently using Provident Funding's name and logo. They know some cases involve the offering of small personal loans or other financial services in order to gather personal information such as a consumer's social security number or banking information. Provident Funding has asked that consumers not respond to such offers, and also advises BBB that they do not offer personal loans to consumers.

If you have concerns regarding any offer purporting to be from Provident Funding, please contact them at 1-800-696-8199.


Customer Review Rating plus BBB Rating Summary

Provident Funding has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.