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Find a Location

Nerdwallet, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNerdwallet, Inc.

    Financial Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    46 complaints closed in last 3 years

    23 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/27/2017

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Nerdwallet, Inc. offers consumers free online personal finance and credit card comparison services, including comparisons of insurance and loan options.

    Products & Services

    This company offers online personal finance and credit card comparison services.

    Business Details

    Location of This Business
    55 Hawthorne St Fl 11, San Francisco, CA 94105-3906
    BBB File Opened:
    5/3/2013
    Years in Business:
    15
    Business Started:
    3/1/2009
    Business Started Locally:
    3/1/2009
    Business Incorporated:
    1/31/2012
    Accredited Since:
    7/27/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 60DBO-74812 for this business, issued by Department of Business Oversight. The expiration date of this license is 1/31/2025.

    These agencies may include:

    Department of Business Oversight

    1515 K Street, Suite 200

    Sacramento CA 95814

    (866) 275-2677

    http://www.dbo.ca.gov/About_DBO/contact_us.asp

    BBB records show a license number of 0K92033 for this business, issued by California Department of Insurance/CDI. The expiration date of this license is 1/31/2026.

    These agencies may include:

    California Department of Insurance/CDI

    300 Capitol Mall, Suite 1700

    Sacramento CA 95814

    (800) 927-4357

    http://www.insurance.ca.gov/

    Type of Entity:
    Corporation
    Number of Employees:
    670
    Business Management
    • Mr. Tim Chen, Owner/Manager
    • Mx. Keely Spillane, Vice President of Corporate Communication
    Contact Information

    Principal

    • Mr. Tim Chen, Owner/Manager

    Customer Contact

    • Mr. Tim Chen, Owner/Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to shop for financial services

    Customer Complaints

    46 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/09/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Nerdwallet.com required Two-factor authentication be added to the account, so I used a Two-factor authenticator app to scan their qr code.After I logged into my account I deleted the message in the Authenticator app. I was led to believe everytime I logged in I would have to scan a qr code, as it said one-time code But when I went to security settings in my account, an Authenticator screen popped up asking for a one-time code sent to the Authenticator app, but I did not receive any code I emailed customer support and whatever the guy did I now can't login to my account They have not responded to me saying I can't no longer login to the account I don't even want their account anymore, I want to delete it, but I can't login to the account to delete it Even when I installed the NerdWallet app, it is still asking for a one-time Authenticator code that I am not getting I'm not requesting a refund but for the company to reset my account so I can login, or delete my account
    Read More

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Justin P

    1 star

    03/16/2024

    When I looked for a mortgage rate (****************************************************************), NerdWallet baited me with below market rates, then told me there were no mortgage rates available at the rates they themselves advertised after I agreed to allow them to sell my personal information to third parties. It is an unethical bait and switch tactic, which tells you what type of leadership NerdWallet has in place.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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