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BBB Business Review

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BBB Accredited Business since

Credit.com, Inc.

Phone: (415) 901-1550 Fax: (415) 901-1568 View Additional Phone Numbers 160 Spear St STE 1020, San Francisco, CA 94105 http://www.credit.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers credit information as a credit advocate, resource, and guide.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Credit.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Credit.com, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 17
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Credit.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: September 03, 2003 Business started: 05/10/1996 Business started locally: 05/10/1996 Business incorporated 01/25/2000 in DE
Type of Entity

Corporation

Business Management
Mr. Ian Cohen, Chairman Ms. Branca Koon, Controller Mr. Michael Schreiber, Editor-in-Chief Customer Support, Manager
Contact Information
Principal: Mr. Ian Cohen, Chairman
Customer Contact: Customer Support, Manager
Number of Employees

65

Business Category

Financial Services Credit Services

Refund and Exchange Policy
Credit.com offers a free service and does not charge for its services. You may terminate your use of the Service by closing your Credit.com account and/or ceasing to access the Service.
Service Area
This business service area covers the US.
Additional Information

It has come to BBB's attention that Credit.com's name is being used in a false manner. It appears consumer's applying for loans online are contacted by a company claiming to be Credit.com

According to Credit.com's web site, the company offers information and resources to help educate consumers with their credit finances. Although they provide loan information on their site, they are not a direct loan lender.

If you've fallen victim, you can file a complaint with IC3 (Internet Crime Complaint Center by going to www.ic3.gov.


Customer Review Rating plus BBB Rating Summary

Credit.com, Inc. has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.