BBB Accredited Business since

FencePro

Phone: (415) 468-8485 Fax: (415) 467-7266 View Additional Phone Numbers PO Box 27, Brisbane, CA 94005 http://www.fencepro1.com


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Description

This company offers fence & deck contracting.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that FencePro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FencePro include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on FencePro
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 12, 1991 Business started: 04/12/1988 Business started locally: 04/12/1988
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Tim Garcia, Owner
Contact Information
Principal: Mr. Tim Garcia, Owner
Number of Employees

4

Business Category

Fence Contractors Gates Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood Contractors - Retaining Wall Chain Link Fence Sales, Service & Contractors Landscape Contractors Contractors - General Gazebos Home Improvements Home Improvements - Additions Patio & Deck Builders Deck - Repair Deck Builder Patio, Porch & Deck Enclosures Construction & Remodeling Services Exterior Structures - Gazebos, Arbors, Pergolas Stair Builders

Service Area
This business service area covers the bay area.

Additional Locations

  • PO Box 27

    Brisbane, CA 94005 (650) 368-8485 (415) 859-9551

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/11/2016 Problems with Product/Service
11/2/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Cashed my check, then phoned to say they would not do the work They came out for an estimate I asked for 3 separate estimates for 3 different projects. I was very clear they were 3 different estimates. I selected Fencepro for one of the jobs, signed their contract (with no mention that the price was contingent on anything, it was an a stand alone estimate/contract), and sent them my check. There were several phone calls and emails clarifying what I needed. I then emailed them the day before the project was to start to ask when they would arrive.; I was told the estimate was only good if I took all the projects.

Desired Settlement: I want my money back

Business Response: Initial Business Response /* (1000, 5, 2015/10/30) */ Dear Ms. ********* In response to case #XXXXXXXX involving Ms. ******* ********* and FencePro: Ms. ********* contacted FencePro on October 5, 2015 requesting a bid for repair/replace of her Front Fence. Dale Conway Estimator met with her the following day, and while at the site, Ms. ********* requested to have 2 other side fences measured and quoted as well. This fence project was broken down according to sides, and priced based on installing all 3 fences at once. On October 23rd, we received a deposit check and contract from Ms. *********, but only for one section of fence. Upon receipt, I contacted Ms. ********* via e-mail, and also left a voice message stating that we could only honor the bid if this fence was done in conjunction with the other 2 as it had been priced as a whole project, not a stand alone bid. She called me back, and after I verbally explained it again, she asked for her money back, which I immediately complied with. A refund check #**** in the amount of $274.13 was mailed to Ms. *********, thus terminating all engagements. As proof, I attached the correspondence between myself and my staff to Ms. *********. Should you have any questions or concerns, please do not hesitate to contact me directly at (XXX) XXX-XXXXc. Thank you, *** ******, Owner FencePro Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) At no time during the estimate, including the written estimate were these three jobs tied together. In fact during the estimate process, I stated I was not sure what I could do (how many of these projects I could do). BUT I did get my money back, so I am grateful the company lived up to their word this time.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on FencePro
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)