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Description

This firm offers online shopping services including merchant verification and post purchase protection.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that SquareTrade, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SquareTrade, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1111 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1111 complaints closed with BBB in last 3 years | 483 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 43
Billing/Collection Issues 62
Delivery Issues 59
Guarantee/Warranty Issues 99
Problems with Product/Service 848
Total Closed Complaints 1111

Additional Complaint Information

Filing a complaint? Looking for a faster resolution?
Call SquareTrade's complaint line directly - 866.840.2196 Monday through Thursday 8 am to 6:30 pm Pacific Time and a Resolution Specialist will work with you to resolve your issue.

Customer Reviews Summary Read customer reviews

88 Customer Reviews on SquareTrade, Inc.
Customer Experience Total Customer Reviews
Positive Experience 24
Neutral Experience 2
Negative Experience 62
Total Customer Reviews 88

Additional Information

BBB file opened: March 08, 2001 Business started: 08/19/1999 Business started locally: 08/19/1999 Business incorporated 08/19/1999 in DE
Type of Entity

Corporation

Business Management
Ms. Britney Freeman, Resolution Specialist Ms. Priya Shah, Director
Contact Information
Principal: Ms. Britney Freeman, Resolution Specialist
Number of Employees

150

Business Category

Extended Warranty Contract Service Companies Internet Shopping

Service Area
This business service area covers: Internationally - UK, Finland, US, Canada
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Customer Review Rating plus BBB Rating Summary

SquareTrade, Inc. has received 4.06 out of 5 stars based on 88 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.