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Find a Location

MCE has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MCE

      1125 Tamalpais Ave San Rafael, CA 94901

      BBB Accredited Business
    • MCE

      2300 Clayton Rd Ste 1150 Concord, CA 94520-2122

      BBB Accredited Business

    Business ProfileforMCE

    Energy Service Company
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    13 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/28/2013

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    MCE offers clean energy electricity services.

    Products & Services

    MCE offers three service options: Light Green, which guarantees at least 50% of your energy service is from renewable sources while being cost competitive to PG&E; Deep Green, in which 100% of your energy service is sourced from California wind and solar farms; and Local Sol, in which 100% of your energy service is sourced from MCE local solar project, The Novato Cooley Quarry.

    Business Details

    This is a multi-location business.

    Find a Location

    MCE has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MCE

        1125 Tamalpais Ave San Rafael, CA 94901

        BBB Accredited Business
      • MCE

        2300 Clayton Rd Ste 1150 Concord, CA 94520-2122

        BBB Accredited Business
      Location of This Business
      1125 Tamalpais Ave, San Rafael, CA 94901
      BBB File Opened:
      10/1/2012
      Years in Business:
      13
      Business Started:
      5/7/2010
      Business Started Locally:
      5/7/2010
      Accredited Since:
      3/28/2013
      Number of Employees:
      65
      Alternate Business Name
      • Marin Clean Energy
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Dawn Weisz, CEO
      • Mr. Vicken Kasarjian, COO
      • Ms. Alice Stover, Director
      • Ms. Shalini Swaroop, Director
      • Ms. Heather Shepard, Director
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/01/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      Dear MCS,I am writing to formally address a concern regarding my recent billing statements. Upon careful review, I have noticed charges that appear to be significantly higher than my actual power usage would warrant. This discrepancy leads me to believe there may be an issue with your storage facility or metering equipment, resulting in inaccurate readings and overcharging.I kindly request a thorough investigation into my account and meter readings. I believe I am *********** a reimbursement for the overcharges that have occurred as a result of this discrepancy. Please consider this letter as a formal request for an adjustment to my billing.I value our ongoing relationship and trust that you will address this matter with urgency and fairness. However, should we be unable to resolve this issue amicably, I am prepared to pursue legal action to seek an appropriate resolution.I look forward to your prompt response and a detailed explanation of the steps you will take to rectify this situation.Sincerely,*************************
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

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