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This company offers electrical contracting services.
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A BBB Accredited Business since
BBB has determined that Mister Sparky meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Mister Sparky include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 838775.
Type of Entity
Business ManagementMr. Paul Parker, General Manager
Number of Employees
Electricians Fuses - Electric Electric Equipment - Service & Repair Electric Companies Electrical Power Systems Maintenance Electrical Power Systems (Residential & Commercial) - Backup Systems Electric Switchboards Wire & Cable - Electric Electricians – Residential
Hours of Operation24 Hours
Refund and Exchange Policy1 year parts and labor on small repairs.
For panel and wiring upgrades we carry 3, 7, and 10 year options including service and maintenance plans.
Service AreaThis business service area covers: The San Francisco Bay Area.
Products & Services
We are residential repair, service and upgrade specialists. We replace panels, wiring, and have energy saving devices for homes.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (650) 480-5064(Phone)
- (408) 827-3325(Phone)
- (925) 757-4025(Phone)
- (925) 240-9347(Phone)
- (510) 749-9113(Phone)
Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Tried to charge for replacement of entire electrical panel when problem was limited to one faulty circuit breaker. David, a technician that works for this company came to our house on a same day call because our dishwasher and adjacent outlet were not working, and no breaker had been tripped. After looking at our electrical panel, he informed my wife that he would need to replace the entire electrical panel, at a cost of $8,440.75, which would require financing. So since we were incredibly flabbergasted at this price, not to mention the fact that all the other electric in the house was fine, we opted to contact another electrician. The new electrician, ***** ******* (XXX-XXX-XXXX), took one look and identified a bad breaker in our electrical panel. He replaced the faulty breaker, and rerouted a few other leads so that the phase was set up correctly. All this plus troubleshooting a faulty light switch at a cost of $200. Needless to say, Mister Sparky are obviously not concerned about recommending their customers spend an astronomical amount for a very small issue. They are scum and should be avoided at all costs!
Desired Settlement: I want the $39 service call fee refunded.
Business Response: Initial Business Response /* (1000, 5, 2015/10/07) */ Ms ****** had called us yesterday am (10/6/15) concerned that her dishwasher and AC were not working and her "panel was buzzing" ***** went out to their home within 45 minutes of their call, usually when a panel is "buzzing" it is a hazard, and could mean several different dangerous issues. ***** found that the buss bar was burnt and sparking, he showed Ms. ****** that this was occuring she saw the sparking in the panel. In his knowledge this 99% of the time requires a replacement of the panel for safety sake. It sound s like this electrician *****, just did a temporary fix which we could of done, but it will not fix the bigger problem, which is a dangerous condition, this sparking could cause serious damage to electrical system and puts the system and the home at risk. We do not just band-aid a damaged panel, that was burnt and sparking , not only because we care about our customers, we care about our company and the liability this leaves us exposed to. The $39.00 dispatch was made aware before we went out and we treated this as an Emergency and responded instantly. I feel that Mr. ****** is being very inappropriate based on this situation , we were looking out for the total health and welfare of his home and family, and feel that he is being very unfair. ***** could of went out and did what ***** did but we will not put our name on a band-aid. And I stand by his recommendation and his assessment of the customers needs 100% Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The incompetence of this electrician is impressive. The only damage was a single breaker that was identifiable by sight. Once that was replaced, *****, the competent electrician, worked to identity the root cause of the buzzing and eliminated it. Mister ****** would obviously rather extract maximum profit from the urgent request we had for service. They are despicable. Give contractors a bad name.
Customer Reviews Summary