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BBB Business Review

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BBB Accredited Business since

Pioneer Electric and Telecom, Inc.

Phone: (707) 838-4057 399 Business Park Ct Ste 405, Windsor, CA 95492 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Electrical & telecommunications infrastructure services, including design/consulting and installations. In addition, we specialize in tenant improvements, data centers and emergency generators. We also have extensive experience with Assisted Care facilities, public schools and municipalities. Panduit Certified Installers. Leviton Authorized Network Installer.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pioneer Electric and Telecom, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pioneer Electric and Telecom, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 22, 2007 Business started: 07/30/1971 Business started locally: 07/30/1971 Business incorporated 12/20/2010 in CA
Type of Entity


Business Management
Mr. Darryl Kirchner, President/ CEO Mr. John Graham, Telecom Manager Mrs. Gerri Kirchner, CFO
Contact Information
Customer Contact: Mr. John Graham, Telecom Manager
Principal: Mr. Darryl Kirchner, President/ CEO
Number of Employees


Business Category

Electricians – Residential Electricians - Commercial Electrical Power Systems (Residential & Commercial) - Backup Systems

Refund and Exchange Policy
1 year warranty on purchased products
Lifetime warranty on workmanship
Service Area
North Bay

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.