BBB Accredited Business since

Papercheck, LLC

Phone: (866) 693-3348 Fax: (415) 766-4458 666 Natoma St, San Francisco, CA 94103 View Additional Email Addresses http://www.papercheck.com


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Description

This company offers proofreading and editing services for all types of business documents.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Papercheck, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Papercheck, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Papercheck, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 23, 2006 Business started: 05/02/2002 Business started locally: 05/02/2002 Business incorporated 01/09/2012 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Darren Shafae, Vice President/Founder
Contact Information
Principal: Mr. Darren Shafae, Vice President/Founder
Number of Employees

29

Business Category

Editorial Services Proofreading Writer - Freelance


Additional Locations

  • 666 Natoma St

    San Francisco, CA 94103 (866) 693-3348

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Papercheck pretends it's separate from 2 businesses: Proof-reading.com/Editorlive. Customer service misrepresents.Funshape Studios rents their garage. Papercheck (address: *** ****** *** ** ** XXXXX) tells clients that Proof-reading.com is an unrelated company. Disgruntled clients go to the other company, not knowing it is the same owner and empoloyees. Customer service tells editor applicants that Editorlive is a third-party company. They rent their garage to Funshape Studios design company. Editor biographies on http://www.papercheck.com/copy_editing.html# are false: of the 17 editors described, fewer than 5 work there. The site claims: "Two full-time editors review each document, providing clients with a second set of eyes." In fact, part-time contract workers also do these.

Desired Settlement: I would like Papercheck to clarify that they also operate Proof-reading.com and Editorlive.com. Customer service should tell editor applicants that Editorlive is Papercheck's company. Clients who take their business from Papercheck to Proof-reading.com and vice versa should receive disclosure. False bios should be deleted from website.

Business Response: Initial Business Response /* (1000, 5, 2014/05/09) */ Mr. ********** is a former employee of Papercheck. The better business bureau is not a forum for his personal complaints against Papercheck.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Papercheck, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)