This business is not BBB accredited.


Phone: (415) 816-5254 3377 Mission St, San Francisco, CA 94110

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This company offers laundry and dry cleaning pickup and delivery

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for SFWash include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SFWash
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 25, 2012 Business started: 01/01/2007 Business started locally: 01/01/2007 Business incorporated 08/17/2004 in CA
Type of Entity


Business Management
Mr. Art Bender, Owner
Contact Information
Principal: Mr. Art Bender, Owner
Number of Employees


Business Category

Dry Cleaners

Additional Locations


    3377 Mission St

    San Francisco, CA 94110 (415) 816-5254


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/17/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: SFWash did not deliver dry-cleaning. Owner said he knows where he mis-delivered property, but has made no attempt to retrieve it or to reimburse us. On 11/13/14 SFWash delivered a partial order of dry-cleaning. The owner *** ****** said he mis-delivered the order, knew where it was and would retrieve it. He has not done this. He has not reimbursed us for the property. He refuses to communicate with us. We expect either the retrieval of property or the reimbursement to the Master card on file with SFWash 2 King flat sheets Neiman Marcus Ralph Lauren Custom $296.00 2 King fitted sheets Neiman Marcus Ralph Lauren Custom $290.00 2 Tom James customized shirts $400.00

Desired Settlement: Retrieval of property or reimbursement to credit card on file in the amount of $ 986.00

Business Response: Initial Business Response /* (1000, 8, 2015/01/30) */ We believe we lost three of this customer's sheets. We believe that the sheets had been mis-delivered to another customer. The other customer had one of the sheets but said she did not have the others and that she would look for them when she got back from a trip. She looked for them again when she returned but did not find them. She told us in no uncertain terms not to speak to her about this issue again. We informed Mr. ******* of this. Our website states clearly that our maximum liability for any one order is $200. We promptly credited this amount back to Mr. *******' credit card when we determined that the sheets would probably not be found.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on SFWash
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)