BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company is a driving school.
Request a Quote
A BBB Accredited Business since
BBB has determined that Mission Driving School meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mission Driving School include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
5 Thomas Mellon Cir Ste 168, San Francisco CA 94134
Phone Number: (415) 330-6469
Type of Entity
Business ManagementMr. Balwant Mangat, Owner
Number of Employees
Driving Instruction Schools - General Interest
1122 B-St. Ste. 305
Hayward, CA 94541 (877) 640-2013 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (877) 640-2013(Phone)
- (510) 582-1396(Phone)
- (510) 314-8780 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I overpaid for the service I purchased and requested a refund on 3/16/14 via email. I received a response from **** at Mission Driving School stating they would process a refund within a few days. Since I haven't received any refund 2 weeks later, I called the school asking about the status of my refund. A lady said that she would remind **** of my refund; however, as of today, I have not received it. Product_Or_Service: Teenager Driving Lesson Order_Number: None Account_Number: N/A
Desired Settlement: DesiredSettlementID: Refund Please immediately process a refund in the amount of $30.00 to my credit card.
Business Response: Initial Business Response /* (1000, 5, 2014/04/19) */ Contact Name and Title: ******* ******, CEO Contact Phone: XXX-XXX-XXXX Contact Email: *******@************************ Over payment of $30.00 refunded on 04/19/2014, and email to that effect sent to ***********@gmail.com the complainant So, case may be closed as settled . Thanks Initial Consumer Rebuttal /* (2000, 7, 2014/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I called my bank to charge back $30.00 after I filed my complain at BBB. I assume the business never took care of my refund. I received a letter from my bank today that they processed a $30.00 refund on 4/19/14.
Read Complaint Details
Complaint: I purchased freeway driving lessons for ******* ********. I received street lessons and the company was unwilling to replace lessons or refund fees. On july 13, 2013, I ordered three freeway lessons for ******* ******** and their internal notes on my order indicated that I had very specific training objectives, which were freeway driving maneuvers. The instructor was unfamiliar with the area and unable to take my nephew on the freeway during his lesdons. When I contacted the company on five different occasions, I was assured that I would receive a call back from the manager. To date, I never have. Today, I called again to follow up and the staff person indicated that I wouldn't receive a refund, another lesson, or a call back from the manager, who is out of the country. I am complaining because I didn't receive the services that I purchased from this company.
Desired Settlement: I would like a refund for my service fees.
Business Response: Initial Business Response /* (1000, 8, 2013/09/08) */ Contact Name and Title: ******* ***** ******, CEO Contact Phone: ************ Contact Email: ******************************** When contacted, the customer asked for one hour free driving training lesson to compensate for the any discrepancy/s left during 6-hours driving training program , so we agreed to that and scheduled one hour driving lesson for her son on Wednesday, September 11,2013 from 9-10 AM.With this customer's demand for free lesson has been met and the case needs to be closed. ******* ****** CEO Final Consumer Response /* (2000, 10, 2013/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate that the company sought to rectify the situation.