BBB Business Review

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This business is not BBB accredited.

Factory Direct Drapes

Phone: (800) 232-9600 Fax: (510) 489-4717 View Additional Phone Numbers 30776 Huntwood Ave, Hayward, CA 94544 http://www.factorydirectdrapes.com


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Description

This company offers window coverings.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Factory Direct Drapes include:

  • 62 complaint(s) filed against business
  • Failure to respond to 30 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Factors that raised the rating for Factory Direct Drapes include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

62 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 6
Problems with Product/Service 52
Total Closed Complaints 62

Additional Complaint Information

BBB's business review for Factory Direct Drapes was created in December 2008. A review of this company's complaints was done in January 2015. Consumer complaints state consumers ordered fabric from the company's website and paid up front, but did not receive their items and cannot reach the company. In some cases consumers speak to a company representative but get no answers about when their order will be received.

The company was unresponsive to BBB's request for a response to the above concerns.

When doing business with a company online, BBB recommends that consumers do their research first. Check with the BBB and any other reputable sources for reviews and potential issues. If a consumer has paid for online goods or services by credit card, they may have some recourse through their credit card company.

A complaint review done on May 11, 2016 shows the above issues still remain.

Customer Reviews Summary Read customer reviews

1 Customer Review on Factory Direct Drapes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 10, 2008 Business started: 01/01/1952 Business started locally: 01/01/1952 Business incorporated 02/04/1999 in CA
Type of Entity

Corporation

Business Management
Ms. Bridgette Bodine, VP Operations Customer Service, Manager
Contact Information
Principal: Ms. Bridgette Bodine, VP Operations
Customer Contact: Customer Service, Manager
Number of Employees

2

Business Category

Draperies & Curtains - Retail & Custom


Customer Review Rating plus BBB Rating Summary

Factory Direct Drapes has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.